Advanced Technical Support Engineer

As an Advanced Technical Support Engineer, you will serve as the final escalation point for complex incidents across all data and endpoint security technologies. You will conduct in-depth troubleshooting and root cause analysis and implement long-term corrective measures. Your role will also involve architecting and optimizing security configurations for data protection and endpoint defense solutions.

Responsibilities

• Oversee the design, implementation, and maintenance of security policies and procedures for all supported technologies.
• Ensure integration with broader IT and security frameworks.
• Lead the response to critical security events and drive post-incident reviews.
• Develop strategies to proactively mitigate emerging threats and system vulnerabilities.
• Mentor L2 engineers and junior staff by providing technical guidance, training, and documentation of advanced procedures.
• Collaborate with cross-functional teams to evaluate emerging technologies and process improvements.
• Ensure that all security operations align with industry standards, regulatory requirements, and organizational policies.
• Participate in audits, risk assessments, and compliance reviews.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 7+ years of experience in security engineering, with a focus on both data and endpoint security.
• Proven ability to lead incident response efforts and complex troubleshooting.
• Excellent analytical, problem-solving, and communication skills.

Desired Skills & Certifications

• Advanced security certifications (e.g., CISSP, CISM, or equivalent).
• Vendor-specific certifications relevant to data and endpoint security solutions.
• Experience with ITIL processes, risk management, and change management.

Working Conditions

• Full-time role with standard hours and potential on-call responsibilities.
• Fast-paced, high-pressure environment with opportunities for global collaboration.
• Occasional extended hours during critical incidents or scheduled maintenance.