As an Advanced Technical Support Engineer, you will serve as the final escalation point for complex incidents across all data and endpoint security technologies. You will conduct in-depth troubleshooting and root cause analysis and implement long-term corrective measures. Your role will also involve architecting and optimizing security configurations for data protection and endpoint defense solutions.
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Responsibilities
- Oversee the design, implementation, and maintenance of security policies and procedures for all supported technologies.
- Ensure integration with broader IT and security frameworks.
- Lead the response to critical security events and drive post-incident reviews.
- Develop strategies to proactively mitigate emerging threats and system vulnerabilities.
- Mentor L2 engineers and junior staff by providing technical guidance, training, and documentation of advanced procedures.
- Collaborate with cross-functional teams to evaluate emerging technologies and process improvements.
- Ensure that all security operations align with industry standards, regulatory requirements, and organizational policies.
- Participate in audits, risk assessments, and compliance reviews.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
- 7+ years of experience in security engineering, with a focus on both data and endpoint security.
- Proven ability to lead incident response efforts and complex troubleshooting.
- Excellent analytical, problem-solving, and communication skills.
Desired Skills & Certifications
- Advanced security certifications (e.g., CISSP, CISM, or equivalent).
- Vendor-specific certifications relevant to data and endpoint security solutions.
- Experience with ITIL processes, risk management, and change management.
Working Conditions
- Full-time role with standard hours and potential on-call responsibilities.
- Fast-paced, high-pressure environment with opportunities for global collaboration.
- Occasional extended hours during critical incidents or scheduled maintenance.
