About the Role
The company Retail is where the best of the company comes together. We bring our expertise to help people do what they love, delivering an only-at-the company experience. Our mission is to foster a culture of inclusion and creativity in the workplace, and as a Business Pro, you will be a part of a passionate team dedicated to helping businesses succeed. You will develop and grow relationships with high-potential business customers, building loyalty by maintaining those relationships and offering tailored solutions. With strong business and sales acumen, as well as knowledge of the company products and services, you will become a valuable resource and mentor within the team, ensuring that business is integrated into the store culture. Partnering with store leadership, you will connect customers with powerful tools and solutions that help their businesses thrive.
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Responsibilities
- Establish and engage business customers by showcasing technology and demonstrating how the company and third-party products can enhance their operations.
- Proactively provide excellent customer service by understanding business needs, identifying ownership opportunities, presenting products and services, and educating customers on purchasing options.
- Serve as the go-to expert on business solutions and mentor the store team on addressing business customer needs.
- Collaborate across the company Store in workshops, events, and business sessions, recommending distinctive offerings to meet customer requirements.
- Partner with leadership and cross-functional teams to manage account transitions, ensuring a seamless customer experience.
- Strategize, plan, and forecast business performance through effective account management and opportunity management using CRM tools.
- Maintain mastery of Retail Business programs and offerings, ensuring compliance with policies and procedures.
- Contribute to an inclusive environment, showcasing respect for differences and a curiosity to learn.
- Uphold the company values of inclusion and diversity in daily tasks.
Minimum Qualifications
- Availability to work a flexible schedule that may include nights, weekends, and public holidays, with reliable attendance.
- Experience in retail or sales, or related work experience.
- Extensive knowledge of business solutions involving the company products and services.
Preferred Qualifications
- Proven track record of strong performance and results in technology or business solutions sales.
- Ability to communicate effectively, tailoring your style to different audiences.
- Capability to work in a fast-paced environment, making timely decisions under pressure.
- Experience in building rapport and working effectively with both internal and external stakeholders, including business owners and executives.
- Excellent organizational and process management skills with the ability to prioritize and respond to customer requests.
- Strong learning, negotiation, interpersonal, and customer service abilities.
- Knowledge of mobility adoption, business transformation, key SMB industries, technology trends, and challenges.
- Willingness to learn new tools and navigate various systems.
