Aftersales Process Engineer

About
The Aftersales Process Engineer is responsible for developing, implementing, and optimizing technical and operational processes across the company's service centers, body repair centers (LABRC), mobile service operations, PDI, and service parts activities. The role supports the Aftersales Program Manager by providing engineering analysis, process design, validation, and continuous improvement initiatives to ensure efficient, scalable, and high‑quality aftersales operations aligned with the company's engineering standards.

Location
Riyadh, Saudi Arabia

Key Responsibilities

• Design, standardize, and document end to end service processes covering diagnosis, repair workflows, quality checks, and turnaround time (TAT).
• Analyze repair cycle times and throughput to improve operational efficiency and reduce customer wait times.
• Develop and optimize processes related to PDI, warranty repairs, and workshop operations in alignment with the company's engineering standards.
• Provide data analysis, process insights, and engineering inputs to support program planning and execution.
• Partner with Field Quality Engineers to analyze failure trends and develop corrective process actions.

Skills
Technical & Professional Skills

• Strong expertise in process engineering, Lean, Six Sigma, and structured problem solving.
• Advanced process mapping, PFMEA, and control plan development skills.
• Strong analytical capability with experience using operational KPIs and systems (DMS, ERP, technical portals).

Minimum Qualifications

• Bachelor’s degree in Mechanical, Industrial, Automotive, or Manufacturing Engineering.
• 1-3 years of experience in process engineering, automotive service operations, aftersales engineering, or manufacturing environments.
• Strong hands-on experience with Lean, Six Sigma, 8D, and process improvement methodologies.

Preferred

• Exposure to EV aftersales operations and service environments.
• Experience with service parts operations, warranty processes, or body repair centers.