As an Agent Engineer, you will work closely with our engineering, product, and client-facing teams to design, build, and deploy AI agents that solve real-world problems. You'll support Proof of Concept (POC) development, own the end-to-end delivery of agent implementations, and interface directly with clients — gaining hands-on experience in one of the most in-demand areas of modern AI.
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Location
Riyadh, Saudi Arabia
Key Responsibilities
- Support the development of Proof of Concepts (POCs) for new client use cases, from scoping through to demo-ready delivery.
- Design and build AI agents using our platform, translating client requirements into functional agent workflows.
- Own end-to-end delivery of agent implementations — taking responsibility for timelines, quality, and outcomes.
- Interface with clients to gather requirements, present progress, answer questions, and manage expectations throughout the project lifecycle.
- Listen to recorded calls between AI agents and customers, evaluating each interaction for accuracy, tone, compliance, and customer experience.
- Score conversations against a defined quality rubric and document findings in our QA tracking system.
- Flag agent errors, hallucinations, missed customer cues, and policy or compliance issues for the team to address.
- Identify patterns and trends across calls — recurring failure modes, common customer questions, and opportunities to improve agent prompts and workflows.
- Partner with the Operations team to share feedback that informs agent training, prompt updates, and product improvements.
- Help refine and evolve the QA rubric and scoring guidelines as our agents grow and change.
- Contribute to weekly quality reports summarizing performance metrics, key issues, and recommended improvements.
- Occasionally review chat or text-based agent transcripts in addition to voice calls.
Requirements
- Basic understanding of software testing concepts and methodologies.
- Familiarity with testing tools or programming languages is a plus.
- Strong attention to detail and problem-solving skills.
- Excellent communication and analytical abilities.
- Eagerness to learn and adapt in a fast-paced environment.
- Ability to speak and write fluently in both Arabic & English.
- Must be based in Riyadh.
