About the Role
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As an Agent Engineer, you’ll design, configure, and improve Voice AI agents that hold real conversations with our clients’ customers. This position encompasses a client-facing prompt engineering role with project ownership: leading client projects from discovery to go-live, building prompts and conversation flows, integrating agents with client systems, and continuously improving performance based on real calls. You’ll collaborate closely with our Operations, Engineering, and Product teams, acting as a key point of contact for clients throughout delivery.
Key Responsibilities
Build & Integrate
- Design and refine prompts and conversation flows that shape how agents speak, respond, and handle complex requests.
- Integrate agents with client systems (e.g. CRMs, booking and ticketing tools) through APIs and webhooks.
- Build Proofs of Concept (POCs) for new client use cases, from scoping to demo-ready delivery.
- Test agents across scenarios and edge cases to ensure reliable performance before and after launch.
Own Delivery
- Own end-to-end delivery of client projects, including scope, timelines, quality, and outcomes.
- Serve as the main point of contact for clients, leading requirements gathering, progress updates, and expectation management.
- Manage multiple projects at once, prioritizing effectively and flagging risks early.
Improve & Optimize
- Analyze real calls and transcripts against our quality rubric, identifying errors, hallucinations, and recurring failure patterns.
- Turn insights into prompt, flow, and integration improvements, and share feedback that informs our product roadmap.
- Contribute to weekly quality reports and help evolve our quality standards and best practices.
- Support and guide interns on prompting and delivery best practices.
Requirements
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Up to 2 years of relevant experience; fresh graduates with previous relevant internships are welcome to apply.
- Fluent in Arabic and English, written and spoken.
- Excellent communication skills and confidence leading client conversations.
- Solid understanding of LLMs and prompt engineering.
- Working knowledge of APIs, webhooks, and JSON.
- Experience with a scripting language (e.g. Python or JavaScript) is a plus.
- Proven ability to manage projects or deliverables with clear ownership.
Why Join Us?
- Opportunity to be part of a high-growth, innovative tech start-up.
- Collaborative, mission-driven culture.
- Hands-on experience working on impactful AI products.
