About the Role
Are you looking to join a team as a Release Manager with a twist? We are actively recruiting for an Agile Release Manager to join our technology team at our Abu Dhabi office. We're on a journey to make our releases easier, faster, and more frequent — and this role exists to drive that journey, not just manage releases as they are today. It’s a great fit for someone who is collaborative, organised, tech-savvy, and enjoys both delivering and teaching.
This role splits your time between hands-on release management and helping our teams grow stronger in agile practices — because the more our teams internalise agile ways of working, the smoother, faster, and more reliable our releases become. You won't just be running releases; you'll be actively working to improve the process release after release.
This is a dual-focus role. Half your time will be spent managing release execution on real Intelligence Driven Authentication projects — working with Technology, Customers, Partners and other teams. The other half will be spent coaching and training our scrum teams on agile ways of working — not as a day-to-day Scrum Master embedded in a single team, but as a trainer who builds agile capability across multiple teams. As that capability grows, releases get easier, faster, and more frequent — and that continuous improvement is the core purpose of this role.
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Responsibilities
Release Manager (50%)
- Work with global cross-functional teams (Sales, Product Management, Engineering and Operations) to deliver solutions to customers.
- Own the release calendar, go/no-go criteria, and deployment mechanics for products moving into non-production and production environments.
- Support QA and DevOps functions to help ensure products are developed to a high standard and deployed quickly and securely.
- Continuously identify friction points in the release process and drive improvements — manual steps to automate, bottlenecks to remove, cadence to tighten.
- Track release health over time (frequency, lead time, failure rate) to demonstrate ongoing improvement.
- Develop and maintain effective working relationships across internal teams.
Agile Trainer (50%)
- Design and deliver agile training sessions and workshops across multiple scrum teams.
- Coach engineers, designers, analysts, and product owners on agile principles — with an explicit focus on the habits that make releases smoother (predictable commitments, clear ownership, fewer last-minute surprises).
- Help teams build their own agile muscle rather than depending on a single embedded facilitator.
- Identify gaps in agile maturity across teams and create targeted learning plans, prioritising the gaps that most affect release reliability.
- Treat each training cycle as an experiment: measure whether it moves the needle on release speed and reliability, and adjust accordingly.
Required Knowledge / Experience
- Recognised Agile trainer-level certification (e.g. ICAgile Certified Professional–Agile Coaching, Scrum Alliance Certified Scrum Professional, or equivalent) enabling you to formally teach others, not just facilitate.
- Excellent communicator, skilled in conflict management, comfortable presenting and training as well as engaging in hands-on delivery work.
- Curious, collaborative, empathetic, humble, reflective, energetic, and possess an agile work attitude.
- Some relevant industry experience in delivery/release coordination and agile ways of working.
- Experience with or strong working knowledge of Agile and DevOps practices.
- A continuous-improvement mindset — genuinely motivated by making processes better, not just running them.
- Comfortable balancing two distinct modes of work: delivering and teaching.
Nice to Have
- Experience running training sessions, workshops, or onboarding programmers.
- Experience with release automation or CI/CD pipeline improvements.
- Understanding of IT security products and how they're applied (identity, authentication, access control, etc.).
- Familiarity with service management approaches such as ITIL.
Benefits
- Private Premium Health Insurance.
- Visa costs including 1 month paid hotel stay on arrival.
- Annual Airfare Allowance for the home country.
- 3 months full pay maternity leave & 2 weeks full pay paternity leave.
- 25 days of annual leave + additional Bank Holiday (not included in holiday allowance).
- Competitive Salary.
- Gratuity as End of Service Benefit.
