AI adoption and change management

About the Role
We are seeking a client-focused AI Adoption and Change Management Consultant to lead and support the people, process, and organizational dimensions of AI-enabled transformation programs, particularly focusing on Microsoft Copilot and related solutions. The successful candidate will work closely with government entities, public-sector organizations, and enterprise clients in the UAE to assess readiness, engage stakeholders, develop change and adoption strategies, and drive sustained usage of implemented solutions. This mid-level consulting role requires approximately five years of relevant experience and the ability to engage effectively with senior leaders, technical teams, and user communities.

AI and Microsoft Copilot Adoption

• Develop and execute structured adoption strategies for Microsoft 365 Copilot, Copilot Chat, Copilot Studio, AI agents, intelligent automation, and other AI-enabled workplace solutions.
• Translate technical capabilities into practical, role-based business scenarios for employees, managers, and functional teams.
• Conduct discovery interviews, workshops, and surveys to understand business needs and barriers to adoption.
• Identify priority user groups and develop end-to-end adoption roadmaps covering awareness, readiness, pilot preparation, and enterprise deployment.
• Design and establish champion networks and peer-learning programs to promote sustained adoption.
• Plan and facilitate adoption campaigns, innovation challenges, and user-engagement activities.
• Support responsible and effective use of generative AI and related technologies.

Organizational Change Management

• Apply recognized change management methodologies, such as the Prosci methodology and ADKAR model.
• Conduct stakeholder assessments and develop integrated change management plans.
• Identify factors affecting the success of technology transformation programs and develop targeted change interventions.
• Coach executive sponsors and program leaders in communicating the purpose and value of AI transformation initiatives.
• Track change-related risks and stakeholder concerns throughout the engagement.

Training, Learning, and User Enablement

• Design structured learning programs for Microsoft Copilot and related technologies, including role-based learning journeys.
• Create high-quality instructional content and deliver engaging training sessions in Arabic and English.
• Coordinate training schedules and communications, ensuring accurate representation of implemented solutions.

Client and Stakeholder Engagement

• Build effective relationships with executives, business leaders, and end users.
• Lead client discovery sessions, workshops, and stakeholder interviews.
• Communicate technical concepts clearly for both technical and nontechnical audiences.

Adoption Measurement and Continuous Improvement

• Define adoption objectives and track indicators like active usage and user satisfaction.
• Develop adoption dashboards and progress reports, and analyze feedback for continuous improvement.

Required Qualifications and Experience

• Bachelor's degree in a relevant field such as business administration or human resources.
• Approximately four to six years of experience in organizational change management or technology adoption.
• Prosci Change Management certification is mandatory.
• Strong knowledge of the Prosci methodology and demonstrated experience in technology-enabled transformation programs.
• Fluent in spoken and written Arabic and English.
• Must currently be based in the UAE or have clear eligibility to work there.

Preferred Qualifications and Experience

• Experience with system integrators or consulting firms.
• Familiarity with Microsoft technologies and understanding of AI-related solutions.

Required Skills and Competencies

• Strong understanding of the human dimensions of technology transformation.
• Excellent communication and relationship-building skills.
• Ability to manage multiple deliverables in a consulting environment.

Expected Deliverables

• Change management strategy and integrated change plan.
• AI adoption roadmap and stakeholder engagement plan.
• Training curriculum, learning content, and adoption measurement framework.

What We Offer
Our competitive compensation package, performance-based incentives, and health benefits are designed to support your professional and personal growth. We offer company-sponsored certifications, training programs, and opportunities for skill development. Our culture promotes inclusivity, remote work options, and well-being initiatives to support your comfort and productivity.