About the Role
We are seeking experienced Subject Matter Experts (SMEs) in psychology, social work, counseling, qualitative research, human-computer interaction (HCI), communication, conflict resolution, coaching, and related advisory fields to support AI conversation evaluation research. You will review conversations between people and AI models, assess whether sufficient context was gathered before recommendations were made, identify missed opportunities for clarification, and provide structured feedback to improve conversational quality. The ideal candidate has at least 3–5 years of relevant professional experience, strong analytical skills, and the ability to distinguish information that could materially change a recommendation from details that are less relevant.
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Key Responsibilities
- Review AI conversations involving real-world interpersonal situations and everyday decision-making.
- Identify missing context and recommend relevant follow-up questions that could improve the quality of AI responses.
- Evaluate whether gathering additional information would materially change an AI-generated recommendation.
- Distinguish between load-bearing information that affects a decision and non-essential or merely descriptive details.
- Conduct qualitative reviews and document findings using structured evaluation guidelines.
- Assess whether conversations adequately consider relevant personal, psychological, social, financial, practical, and organizational factors.
- Identify missed opportunities for clarification, deeper understanding, and information gathering.
- Review conversations involving relationships, work, education, family, wellbeing, planning, and resource constraints.
- Collaborate with research teams to ensure consistent, evidence-based assessments.
- Maintain high standards of accuracy, clarity, and consistency while meeting project deadlines.
Candidates must have at least 3–5 years of relevant direct professional experience in one or more of the following domains:
- Licensed Social Work
- Master's degree in Social Work (MSW) or an equivalent graduate-level qualification.
- LCSW, LICSW, LMSW, or an equivalent applicable social work license or credential.
- Experience in client assessment, case review, interviewing, counseling, or related social-work practice.
- Counseling, Therapy, or Psychology
- Master's degree in a relevant discipline with an LMFT, LPC, LCPC, or equivalent counseling or therapy license or credential; or
- PhD or PsyD in Clinical, Counseling, Social, or Industrial-Organizational Psychology.
- Relevant experience in counseling, therapy, psychological assessment, interviewing, case review, or other client-facing professional work.
- Qualitative Research, HCI, or Communication
- MA, PhD, or equivalent advanced expertise in Human-Computer Interaction, Communication, Anthropology, Sociology, Qualitative Research, or a closely related discipline.
- Experience conducting qualitative research, interviews, user research, conversation analysis, thematic analysis, or qualitative coding.
- Ability to analyze conversations systematically and identify missing context, communication patterns, and opportunities for clarification.
- Mediation, Coaching, Student Services, Organizational Consulting, or Related Advisory Fields
- Relevant professional qualification, credential, or demonstrated subject-matter expertise.
- At least 5 years of direct advisory or client-facing experience for candidates qualifying through this pathway.
- Experience in coaching, mediation, student advising, organizational consulting, or comparable professional work.
- Demonstrated ability to gather context, understand individual or organizational needs, and provide informed recommendations.
