AI Enablement & Adoption Lead

About the Role
We are looking for an AI Enablement & Adoption Lead to drive the company-wide AI learning and adoption strategy. This is a hands-on role within the People team, responsible for building AI capability across the organization. You will design and deliver training programs, grow a network of AI Champions, drive engagement, and help employees use AI to improve their work processes.

The ideal candidate is both a strong facilitator and an accomplished AI practitioner, actively experimenting with tools such as Claude and Microsoft Copilot, and can translate new AI capabilities into practical, relevant applications for employees.

What You'll Do

• Build and own the AI enablement strategy, including the roadmap, learning journeys, and adoption initiatives across the organization.
• Design and deliver a company-wide AI curriculum, covering AI fundamentals, advanced use cases, productivity workflows, and responsible AI. Lead cohort-based sessions to upskill the workforce in generative AI and technology adoption.
• Deliver tailored feedback and developmental coaching through 1:1 sessions, hands-on workshops, training sessions, demos, and office hours to build employee confidence and practical AI skills.
• Develop an AI Champions network across functions, creating a community of employees who support and accelerate AI adoption within their teams.
• Teach employees how to identify AI opportunities and build practical AI solutions, including assistants, workflows, and agents using tools such as Claude and Copilot.
• Partner with teams across the organization to identify high-value AI use cases and support the adoption of AI in everyday workflows.
• Own the internal AI communications and engagement plan, including campaigns, newsletters, events, success stories, and practical AI resources.
• Build and maintain a self-service AI learning hub, including curriculum content, employee how-to guides, playbooks, prompts, use cases, and other learning materials.
• Measure AI adoption and impact, tracking participation, capability, usage, and business value, and using insights to continuously improve the program.
• Partner with IT, Security, and other stakeholders to promote responsible and secure use of AI and ensure employees understand relevant policies and guidelines.

What You'll Bring

• 4+ years' proven leadership experience in AI enablement, L&D design, digital adoption, transformation, and change management.
• Strong hands-on experience with a variety of Generative AI tools, including Claude and Microsoft Copilot.
• Proven experience designing and delivering training programs and learning content.
• Excellent facilitation, communication, and stakeholder management skills.
• Experience in change management, driving adoption, and behavioral change across an organization.
• Ability to create dashboards, analyze data, and provide management insights.
• A practical, curious, and experimental mindset, with enjoyment in building and testing AI solutions.
• Proven experience designing AI agents, workflows, or automation is essential.
• Experience in a fast-paced, international, or technology-driven environment is a plus.
• A degree in an AI-related field or equivalent industry background is ideal but not essential.

Why the company?
the company is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. Recognized as a top fintech by Forbes Middle East, we empower our global team to build the technology, products, and services that will change the game for the world's unbanked population. We prioritize well-being and embrace flexibility, offering unique employee experiences.

Benefits Include:

• Work from anywhere policy
• Competitive remuneration package
• Extra day off on your birthday
• Performance-based bonus scheme
• All the tech gear you need to work smart