As an AI Engagement Manager, you excel at guiding customer interactions, detailing business scenarios, aligning them with the company solutions, and accelerating value delivery. You will collaborate with global brands and agencies to revolutionize creative workflows with AI-powered content services.
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Location
KAFD, Riyadh
Hours of Work
40 hours per week
What You'll Do:
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Customer Leadership:
- Lead large-scale creative and marketing operations transformations by harnessing the company's Generative AI solutions to drive organizational evolution.
- Develop strong partnerships with essential customer partners through showcasing profound knowledge in innovative AI solutions and digital tactics tailored to the customer's business and goals.
- Proactively handle customer issues and challenges, developing mitigation strategies before they impact project success or customer happiness.
- Build trust, confidence, and advocacy for the project/program team.
- Build executive communication cadences that showcase progress and value, and maintain enthusiasm for GenAI transformation efforts within a governance framework.
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Product Leadership:
- Formulate inclusive GenAI and digital transformation strategies utilizing the company's generative AI technologies/first-party models and third-party models to address intricate business obstacles for enterprise customers.
- Collaborate with customer executives to define use cases, build requirements and specifications for Forward Deployed Engineers and Architects, lead solution configuration and deployment, drive adoption, and ensure business value realization.
- Lead workshops and sessions to help customers identify impactful opportunities for implementing generative AI.
- Build scalable frameworks that integrate generative AI capabilities into customers’ existing technology ecosystems and workflows.
- Develop proof-of-concept implementations showcasing the transformative potential of both first-party and third-party AI offerings.
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Value Realization and Adoption:
- Partner with C-suite executives to articulate vision, establish success metrics, and secure ongoing dedication for transformation initiatives.
- Monitor implementation progress against business goals, adjusting strategies to overcome adoption barriers and improve value realization.
- Drive solution adoption through enablement sessions and demonstrations. Partner with Customer Success Managers and Enablement resources for comprehensive plans.
What You Bring
- 4-10+ years of background in business consulting, digital strategy, agile pod-based software development lifecycle, enterprise software, AI/ML, cloud deployments, and data integration.
- Strong analytical thinking with experience in quantifying business impact of technology investments.
- Proven track record of leading successful digital transformation initiatives for enterprise clients in multiple industries.
- Outstanding communication skills with the ability to translate technical concepts into business outcomes for executive audiences.
- Proven skill in maneuvering through complex organizational dynamics and building consensus among diverse customers.
- Up to 30% customer-related travel.
Education Requirement
Degree or equivalent qualification/experience
Experience Requirement
Minimum 5 years in SaaS solution environment
Benefits
- Private medical insurance
- Employee stock purchase plan
- Holiday & global well-being days
- Allowances plus many more
Application Start and End Date
Starting 5th of January, for approx. 4-6 weeks.
