AI Operations Lead

About the Role
The AI Operations Lead will take ownership of technical operations projects, transforming manual processes and fragmented workflows into scalable, automated systems. This hands-on role combines operational strategy, technical implementation, and AI-powered innovation within a fast-moving, fully remote environment. You will identify operational challenges, determine the right solutions, and independently build and implement systems that improve efficiency across sales, marketing, client management, and partnerships. Working closely with senior leadership and cross-functional teams, you will drive projects from initial problem identification through implementation, documentation, and long-term adoption. You will leverage automation platforms, CRM systems, APIs, and AI coding tools to deliver practical solutions with measurable business impact. This is an opportunity to shape how a growing international business operates while enjoying significant autonomy and ownership.

Accountabilities
As AI Operations Lead, you will own a portfolio of technical operations initiatives, combining independent problem-solving with hands-on implementation to improve internal systems, automate workflows, and ensure sustainable operational improvements.

• Lead the migration of meeting booking workflows to native HubSpot forms and standardize forms across the website.
• Design and implement a consistent HubSpot segmentation structure to improve reporting, customer organization, and automated lead routing.
• Integrate Google Search Console, Google Analytics 4, and Google Merchant Center with Claude to automate client account analysis, reporting, and alerts.
• Identify and automate repetitive activities across client account management and sales operations.
• Improve lead email performance by optimizing engagement, clicks, and response rates rather than focusing solely on sending volume.
• Standardize and automate content auditing processes to ensure consistent quality and execution across teams.
• Build automation systems supporting partnership management and joint venture operations.
• Take ownership of an existing product, overseeing its management, development, and ongoing improvement.
• Identify operational problems independently, define appropriate solutions, and translate business needs into actionable technical projects.
• Build, test, debug, and deploy workflows, integrations, and tools using automation platforms, APIs, and AI-assisted development technologies.
• Document processes, establish clear operating procedures, and ensure newly implemented systems are adopted and maintained over time.
• Collaborate with sales, account management, operations, and technical teams to implement solutions and drive organizational adoption.
• Potentially coordinate and support a small team of operations specialists while remaining directly involved in implementation and development.

Requirements
The ideal candidate is a hands-on technical operations professional who combines strong problem-solving abilities with practical experience building automation systems, managing CRM environments, and deploying AI-powered workflows. You should be comfortable taking ownership of loosely defined challenges, making independent decisions, and delivering solutions that remain effective over time.

• Proven experience designing, building, and implementing operational systems, automation workflows, or internal tools that are actively used by teams.
• Strong hands-on expertise with HubSpot, including workflows, integrations, CRM architecture, segmentation, and reporting.
• Ability to read, understand, modify, and debug code, including through AI-assisted development tools.
• Practical experience using AI tools such as Claude and Claude Code to build and deploy functional workflows, applications, or automation solutions.
• Demonstrated ability to identify operational inefficiencies, define solutions independently, and take projects from concept to implementation.
• Experience with automation platforms such as n8n, Make, or Zapier.
• Familiarity with APIs, integrations, Google Workspace, Google Sheets, and business intelligence or reporting tools such as Looker.
• Ability to work with tools such as ClickUp and Vercel, or quickly learn comparable technologies.
• Strong understanding of how to document systems, establish repeatable processes, and ensure long-term adoption by internal teams.
• Experience troubleshooting complex workflows and identifying issues that may not be immediately visible through standard reporting or system alerts.
• Excellent analytical thinking, organizational skills, and attention to detail.
• Ability to work autonomously, prioritize competing initiatives, and make sound decisions with limited information.
• Strong communication and collaboration skills, particularly when working with non-technical stakeholders.
• Previous experience managing or coordinating a small operations team is an advantage.

Benefits

• Competitive monthly compensation of $3,000–$4,500 USD, depending on experience.
• Fully remote working arrangement, with the flexibility to work from anywhere.
• Full-time contract opportunity.
• Asynchronous-first working environment with only one standing weekly operations meeting.
• Significant autonomy and ownership over technical operations projects and implementation decisions.
• Direct collaboration with senior leadership on strategic initiatives.
• Access to modern AI tools, including Claude and Claude Code, as well as automation and development platforms.
• Opportunity to work with a diverse, globally distributed team.
• Potential opportunity to manage and develop a small team of operations specialists.
• Exposure to a broad technology stack, including HubSpot, n8n, Make, Zapier, Google Workspace, Looker, and Vercel.