Company logo hidden

Amazon Customer Excellence Systems (ACES) Specialist, UFG

Unlock employer Dubai, United Arab Emirates Posted: 13 Sep 2025

Financial

  • Estimate: $60k - $90k*
  • Zero income tax location

Accessibility

  • Office Only
  • Visa Provided

Requirements

  • Experience: Intermediate
  • English: Professional

Position

About
Do you want to be part of a newly formed organization that is designing and launching new business models across MENA? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced ACES Specialist with a strong record of achieving results. We are looking to hire an ACES Specialist, UFG who will drive process excellence within our Amazon UFG business. You will contribute to the optimization of our store operations, providing teams with knowledge and tools to improve performance.

Ready to apply for roles like this?

Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.

Unlock employer & apply directly

This is a highly collaborative role where you will work to solve complex problems with simple and practical solutions by developing a deep knowledge of the operation processes. You will create effective communication plans to provide visibility to all impacted teams to enable overall process alignment. You will have experience in a similar role in Continuous Improvement. Your ability to influence through change, while using data to drive decisions, will ensure your success in this role.

Key Responsibilities

  • Manage the UFG store improvement plan to focus on best customer experience at the lowest cost
  • Develop a culture of continuous improvement and lean thinking
  • Contribute to and facilitate Kaizen activities
  • Help drive the implementation of Lean Standard Work and SOPs
  • Train and support all levels in Kaizen activities
  • Disseminate Lean Standard Work principles across teams
  • Support and manage the UFG store implementation Agenda
  • Take ownership for the LSC (Leadership Steering Committee)
  • Coordinate and prioritize LSC process improvement activities and resources
  • Lead daily GEMBA activities, going to the source of the problem, working with tenacity to rapidly solve associate identified barriers
  • Standardize processes to Amazon and MENA/ECCF benchmark standards
  • Maintain strong relationships with Process Owners and store 3P stakeholders
  • Create and follow data-driven arguments to ascertain root cause, then implement Amazon standard or innovate to develop a solution

Basic Qualifications

  • A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing
  • Strong communication skills (written and verbal)
  • Proficiency in MS Excel
  • Ability to travel to different stores within UAE

Preferred Qualifications

  • Wide knowledge of change management and continuous improvement methodologies
  • Demonstrable training and dissemination skills and experience

Location
Dubai, UAE

Apply Direct

Jobs you might like   View all jobs

About Software Development Company

Company details are hidden. Subscribe to view full company profile.

Ready to apply for this role?

Apply Direct