Analyst - Enterprise Excellence

About the Role
Enterprise Excellence is a centralized function responsible for driving the transformation of operating models and change management across various Business Units and Corporate functions. This role assists both managers and senior managers in delivering target operating models, customer experience programs, innovation programs, and transformation projects to drive business value. The objective is to support the achievement of the Group's strategic goals by partnering with Business Units and Corporate functions to improve business performance and operational efficiency.

Responsibilities

Strategic:

• Support as a business analyst in the execution of transformation projects with quantified revenue impact and substantial operational improvements aligned with the company's strategic initiatives.
• Collaborate with business and department heads to help them achieve their business improvement and performance targets.
• Work closely with Manager & Sr. Manager Enterprise Excellence to deliver Lean and Six Sigma deployment projects aimed at enhancing business efficiency, customer experience, and innovation programs.

Operational:

• Conduct on-ground process discovery workshops and stakeholder interviews.
• Develop detailed process maps and workflows in Visio.
• Analyze current-state processes to identify inefficiencies, bottlenecks, and risks.
• Perform root cause analysis and recommend improvement opportunities.
• Support process documentation, validation sessions, and future-state process design.
• Prepare data analysis and insights using advanced Excel techniques.
• Deliver operating model transformation programs at the assigned Business Unit or Corporate function.
• Collaborate with Manager EE and stakeholders to identify quality business solutions and deliver initiatives within agreed timelines.
• Map existing processes to understand current operating models, customer feedback, and customer journeys to identify gaps and improvement opportunities.
• Gather and analyze data to provide data-driven insights for all aspects of deployment.
• Participate in problem-solving with business teams to capture clear benefits and deliverables for change initiatives.
• Develop