About the Role
The Franchise Innovation team is responsible for developing and deploying innovative Franchise solutions that support the company’s customers and strengthen the payments ecosystem across Eastern Europe, Middle East, and Africa (EEMEA). We work at the intersection of payments innovation, ecosystem enablement, compliance, and business growth. We are seeking a highly analytical and motivated Analyst to join our Dubai-based team. The successful candidate will support the development, promotion, and execution of Franchise-enabled solutions that help customers grow while ensuring adherence to the company Standards. This role combines customer engagement, data analysis, market intelligence, ecosystem monitoring, and operational support for onboarding new participants into the company network. This is an excellent opportunity for an individual seeking exposure to the rapidly evolving payments industry, emerging business models, digital commerce, fintechs, service providers, and the broader company ecosystem.
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Key Responsibilities
- Support the promotion and adoption of Franchise solutions with customers across the EEMEA region.
- Assist in customer engagements by presenting Franchise programs, standards, and value propositions.
- Develop internal and customer-facing presentations, reports, and supporting materials.
- Analyze transaction data to identify trends, opportunities, risks, and areas requiring attention.
- Support the onboarding and enablement of new Service Providers and other ecosystem participants.
- Assist in managing Franchise Innovation initiatives, ensuring milestones and deliverables are tracked effectively.
- Support process improvements, automation initiatives, and operational excellence projects.
Requirements
- Preferred experience in payments, banking, fintech, customer onboarding, or related fields.
- Knowledge of card payments, merchant acquiring, e-commerce, or payment network operations is preferred.
- Experience working with customers, data analysis, reporting, and business insights is desirable.
- Strong analytical and problem-solving skills with the ability to translate data into actionable insights.
- Excellent attention to detail and ability to manage multiple priorities simultaneously.
- Strong team player with good communication and presentation skills with the ability to engage both business and technical audiences.
- Ability to work effectively within a cross-functional and multicultural environment.
- Self-motivated, organized, and able to operate with a sense of urgency.
- Strong stakeholder management and collaboration skills.
- Curiosity about emerging payment technologies, fintech innovation, and evolving business models.
- Proficiency in Microsoft Excel, PowerPoint, and Word.
- Fluent in English; proficiency in any other language is a plus.
Education
- Bachelor's degree in Payments, Business, or a related discipline.
Corporate Security Responsibility
All activities involving access to company assets, information, and networks come with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, the company is responsible for information security and must:
- Abide by the company’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with the company’s guidelines.
