About the Role
Embark on a journey where your unique contributions are celebrated, and your professional growth is embraced. We nurture a diverse, inclusive community where every voice is valued. We are actively seeking an ambitious professional to join our Group Business Service team to work alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
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About the Business Area
GBS is a group of highly skilled and talented professionals who play an integral role in driving the strategy, growth, and digital evolution by working closely with our valued business partners to achieve exceptional customer experience through outstanding service and support.
Key Responsibilities
Documentation, Communication and Reporting
- Review, iterate, build and maintain simple and easy to understand functional and technical documents, communications or policies to ensure compliance with department policies and procedures.
- Support and coordinate team workshops, critical meetings, testing and issue resolution in order to aid their learning and development.
- Conduct quality assurance checks on data, inputs and outputs to ensure accuracy and validity.
- Prepare reporting in order to support management requirements.
Project Work
- Assist with mini projects and initiatives as agreed with squad/team lead to ensure their successful implementation against the action plan and agreed turnaround times (TATs).
- Maintain, produce and improve key reporting artefacts across Jira, Excel, Planview and customer systems as required to ensure accuracy of data capture.
- Implement new processes and improvements, whilst contributing to feedback loops in order to keep the department compliant with changing policies and procedures.
Policies, Processes, Systems and Procedures
- Adhere to all relevant organisational and departmental policies, processes, standard operating procedures and instructions so that work is carried out to the required standard and in a consistent manner while delivering the required standard of service to customers and stakeholders.
Self-Management
- Manage self in line with the Bank’s people management policies, procedures, processes and practices to ensure adherence and to maximise own contribution to business performance.
Customer Service
- Demonstrate Our Promise and apply the Bank’s Service Standards to deliver the required levels of service in all internal and external customer interactions.
Ideal Candidate Experience
- Minimum Experience: At least 4 years of experience in a similar IT environment.
- Minimum Qualifications: Bachelor’s Degree specializing in Computer Science, Management Information Systems or a related field.
- Professional Qualifications: Certifications such as Information Technology Infrastructure Library (ITIL), Microsoft Certified Systems Engineer (MCSE), Security+, CompTIA Security+, Security 5.
- Knowledge and Skills: Process management, problem management, and analysis.
What We Offer
- Competitive Salary: In addition to this, all employees are eligible to participate in one of our rewarding variable pay plans.
- Comprehensive Benefits Package: This includes market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children's education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development, through structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.
At our organization, we are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.
