About the Job:
As an Angular and .NET Application Support Engineer, you will be responsible for providing production support, incident management, system monitoring, release management, troubleshooting, enhancements, collaboration with cross-functional teams, and documentation for application issues and fixes. Your role will require a hands-on approach to ensure application performance and stability while interacting closely with developers, QA engineers, and business analysts.
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About Us:
The company is an IT services, consulting, and business solutions organization with over 50 years of experience in partnering with some of the world’s largest businesses in their transformation journeys. The company provides a consulting-led, cognitive-powered, integrated portfolio of business, technology, and engineering services. As part of a larger group, the company employs over 616,171 of the world’s best-trained consultants with 157 nationalities across 53 countries.
Location: Riyadh, Saudi Arabia
Job Type: Full-time (On-site)
Application Deadline: 15-Dec-2025
Job Description:
- Production Support: Act as a point of escalation for production support issues, diagnosing and resolving problems promptly to minimize downtime.
- Full-Stack Incident Management: Conduct root cause analysis for recurring incidents, troubleshoot issues across both Angular (client-side) and .NET (server-side) components, and collaborate with development teams for permanent fixes.
- System Monitoring: Monitor application performance for both front-end and back-end systems, identify bottlenecks, and perform performance tuning to ensure maximum speed and scalability.
- Release Management: Assist with deploying application patches and new releases to the production environment, providing post-release support for all full-stack components.
- Troubleshooting: Debug and troubleshoot application issues by analyzing code, logs, and system behavior across the entire technology stack.
- Enhancements: Implement minor feature enhancements or bug fixes in the Angular and C#/.NET codebase as needed.
- Collaboration: Work closely with cross-functional teams, including developers, QA engineers, and business analysts, to resolve issues and improve application stability.
- Documentation: Maintain clear and comprehensive documentation of application issues, resolutions, and enhancement procedures.
Required Skills:
- Proven experience in an application support or development role with hands-on experience supporting Angular and .NET applications in a production environment.
- Strong understanding of the Angular framework, including components, services, and routing.
- Proficient in the .NET framework (including .NET Core or .NET 8) with experience in C#, ASP.NET, and Web APIs.
- Proficient in core web technologies: TypeScript, JavaScript, HTML5, and CSS3.
- Familiarity with RESTful APIs and web services integration, debugging, and troubleshooting.
- Experience with databases such as SQL Server and the ability to run SQL queries for analysis and issue resolution.
- Excellent analytical and problem-solving skills with attention to detail.
- Experience with debugging tools and version control systems, such as Git.
