About the Role
The role is responsible for day-to-day application service management and operations to ensure service availability, optimal performance, and security of systems including operating systems and other related services. You will investigate and resolve application and service-related issues to ensure system stability and availability while providing user support and maintaining documentation.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Investigate and resolve application and service-related issues to ensure system stability and availability.
- Perform application configuration, installation, maintenance, monitoring, and administration activities.
- Monitor application performance, analyze logs and error reports, and recommend corrective actions when required.
- Review application updates and patches, identifying those that require implementation or escalation.
- Respond to user support requests, troubleshoot issues, and provide timely resolution in line with support procedures.
- Support and troubleshoot application integrations in coordination with relevant technical teams.
- Automate operational tasks, processes, and deployments to improve efficiency and reliability.
- Maintain accurate and up-to-date operational and technical documentation.
- Provide guidance, knowledge transfer, and training to users and team members on application usage and support practices.
- Perform any other duties assigned by the line manager related to the nature of the work.
- Enforce, incorporate, and comply with all necessary controls and related information security policies, procedures, practices, training, reporting, personal due diligence, and vigilance within departmental/unit activities and operations.
Preferred Qualifications
- A tertiary-level qualification from an internationally recognized institution in computer science or a relevant field.
Years & Nature of Experience
- Recommended 3 to 5 years of equivalent experience where required competencies and experience have been demonstrated, preferably in the banking or fintech industry.
- Experience deploying, managing, and operating scalable, highly available, and fault-tolerant banking systems.
- Experience implementing, supporting, and controlling banking systems.
- Experience in L2 support of major banking systems and technologies.
- Proficiency with common tasks in L2 support related to banking systems and technologies.
- Proficiency with common tasks in troubleshooting, workload, scheduling, and basic issues related to support.
- Proficiency with common automation tools for applications.
- Good knowledge of databases and basic queries and data extraction for reporting.
Technical Competencies
- Application Lifecycle Management
- Monitoring & Performance Management
- Automation & Scripting
- Security & Compliance
Behavioural Competencies
- Communication
- Attention to Detail
- Decision Making
- Collaboration
