About the Role
Join the company as a Channel Store Advisor and play a pivotal role in supporting the sales, merchandising, and operations of a company Shop within a partner reseller store. In this dynamic position, you will engage with customers and inspire the partner's staff through your passion for technology and strong leadership skills. Your efforts will help grow the company’s business and create lasting customer relationships. This role requires a 40-hour work week, including evenings and weekends, based on business needs.
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Responsibilities
In this role, you will:
- Represent the company within a single partner store and help customers develop relationships with our brand.
- Share your in-depth knowledge on company products directly with customers, work closely with partners, and create new owners of our products.
- Provide an amazing customer experience by showcasing our products, accessories, and services.
- Proactively seek opportunities to expand awareness for new and existing customers.
- Leverage your curiosity for technology and stay up to date on initiatives impacting the customer journey.
- Ensure that all company fixtures, product exposures, and merchandising elements in the store are up to date and maintained according to the company's standards.
- Provide daily care and inspection according to guidelines and escalate issues for timely and effective resolution.
- Educate customers by delivering individual and group product demonstrations, sharing the latest sales promotions, and encouraging adoption of the company platform.
Minimum Qualifications
- 2 years of related experience.
- Passion for helping customers and partners understand how company technology can enrich lives.
- Curiosity for continuous learning and eagerness to share knowledge with others.
- Outstanding customer focus.
- Excellent communication skills.
- Ability to educate and inspire others.
- Solid relationship building skills with the ability to become a trusted business partner at a single point of sale.
- Fluency in English.
Preferred Qualifications
- High level of integrity, trust, and accountability.
- Strong self-motivation and ability to work independently in a fast-paced, constantly changing environment.
- Effective time management including the ability to multitask, organize, and prioritize tasks.
- Ambition for driving sales results and recommending company solutions is desirable.
- Background in direct sales or solution-based selling is a plus.
