We’re looking for a hands-on Application Engineer / Project Engineer to support and deliver mission-critical control room solutions across the Middle East & Africa. You will be the technical backbone throughout the customer lifecycle—partnering with Sales in pre-sales and ensuring flawless execution in post-sales—covering KVM and/or Professional AV systems, video walls, signal distribution, and operator workspace technologies.
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Location: Dubai, Dubai, United Arab Emirates
Work Conditions: On-site, Full-time
Travel: Up to 50% within MEA for site surveys, demos, installations, and commissioning
Key Responsibilities:
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Pre-Sales (Customer-Facing & Solution Design):
- Conduct discovery workshops, site surveys, and requirements capture for control rooms.
- Translate requirements into solution architectures, block diagrams, BoMs, and compliance matrices.
- Prepare and deliver demos/PoCs, technical presentations, and RFP/RFI responses with clear value propositions.
- Support costings, solution sizing, and bid/no-bid inputs; align with Sales and PM on scope, assumptions, and risk.
- Drive vendor/subcontractor technical alignment; evaluate product fit and interoperability.
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Post-Sales (Delivery, Commissioning & Support):
- Execute detailed design, rack layouts, cabling schedules, IP addressing, and device configuration.
- Lead FAT/SAT, commissioning, cut-over, and customer acceptance; produce as-built documentation and O&M manuals.
- Deliver user and admin training; enablement for operations teams and integrator partners.
- Troubleshoot complex signal, network, and control issues; own escalations and drive root-cause corrective actions.
- Ensure compliance with site rules, QA/QC plans, and change control; contribute to continuous improvement and product feedback.
Required Qualifications & Experience:
- 5–10 years engineering experience in KVM and/or Professional AV integration for control rooms.
- Proven delivery across MEA markets with multi-site, multi-vendor environments.
- Strong knowledge of KVM, Pro AV, and networking concepts.
- Proficiency in tooling such as MS Visio/AutoCAD, MS Project, Excel/Power BI, and ticketing/collab tools.
Languages:
- Fluent English; Arabic and/or French an advantage for MEA engagements.
Education:
- Bachelor’s in Electrical/Electronics/IT/Telecom/AV Engineering (or related).
Certifications (nice to have):
- AVIXA CTS/CTS-I/CTS-D, vendor KVM certifications, ITIL Foundation; safety certifications for site work.
Core Competencies:
- Customer empathy and clear technical communication.
- Robust troubleshooting and systematic problem-solving under live-site constraints.
- Meticulous documentation and configuration management.
- Stakeholder coordination with Sales, PM, Engineering, Service, and external integrators.
- Time management, prioritization, and safe working practices on customer sites.
Additional Information:
- Travel: Up to 50% across MEA; valid passport and ability to obtain regional visas.
- Work Authorization: Eligibility to work in the UAE; Diversity: We are an equal opportunity employer. All qualified applicants (M/F) will receive consideration without regard to any protected characteristic.
