Application Support Engineer

The role involves monitoring application availability and operational health, as well as responding to incidents and service requests. Key responsibilities include investigating application errors, logs, integrations, and configuration issues, while coordinating resolution across teams.

Location
Dubai, United Arab Emirates

Requirements

• Minimum 5 years of enterprise application support experience.
• Demonstrable L2/L3 troubleshooting experience across web, enterprise, or government applications.
• Working knowledge of SQL, application logs, web services/APIs, release support, and ITSM processes.
• ITIL 4 Foundation preferred; relevant platform or vendor certifications are an advantage.
• Strong client communication, documentation, and incident-ownership skills.
• Previous experience supporting UAE government digital services.
• Working knowledge of TDRA-hosted applications and related access or deployment processes.
• Arabic language capability for user and stakeholder coordination.