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Application Support Engineer

Unlock employer Dubai, United Arab Emirates Posted: 24 Jul 2026

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Financial

Estimate: $65k - $95k*
Zero income tax location

Accessibility

Office Only
Visa Provided

Requirements

Experience: Senior
English: Professional
Arabic: Professional

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Position

The role involves monitoring application availability and operational health, as well as responding to incidents and service requests. Key responsibilities include investigating application errors, logs, integrations, and configuration issues, while coordinating resolution across teams.

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Location
Dubai, United Arab Emirates

Requirements

Minimum 5 years of enterprise application support experience.
Demonstrable L2/L3 troubleshooting experience across web, enterprise, or government applications.
Working knowledge of SQL, application logs, web services/APIs, release support, and ITSM processes.
ITIL 4 Foundation preferred; relevant platform or vendor certifications are an advantage.
Strong client communication, documentation, and incident-ownership skills.
Previous experience supporting UAE government digital services.
Working knowledge of TDRA-hosted applications and related access or deployment processes.
Arabic language capability for user and stakeholder coordination.

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