About the Job:
We are seeking a skilled and motivated Application Support Specialist (Level 2) to provide technical support and ensure smooth IT operations across the company. This role requires a professional who can handle both Level 0 (basic troubleshooting) and Level 1 (intermediate support) tasks while performing advanced Level 2 responsibilities. The ideal candidate will have a strong background in SQL and .NET Core, with at least 2 years of experience in IT support or a related field.
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Key Responsibilities:
- Advanced Troubleshooting: Diagnose and resolve complex technical issues related to hardware, software, network, and application systems.
- Data Analysis: Employ SQL queries to create reports, identify trends, and troubleshoot issues.
- Incident Management: Manage and resolve escalated incidents, ensuring timely resolution and minimal impact on business operations.
- Problem Management: Identify root causes of recurring issues and implement preventive measures.
- Knowledge Base Management: Maintain the knowledge base, documenting solutions and best practices.
- Collaboration: Work closely with cross-functional teams to address system issues and implement updates.
- Customer Service: Provide clear and concise communication of technical information to both technical and non-technical users.
- Backend Debugging: Utilize .NET Core skills to debug and improve backend systems for optimal performance.
Qualifications:
- Education: Bachelor’s degree in Computer Science, Information Technology, or related field (preferred).
- Experience: Minimum of 3 years in IT support or related roles.
- Certificates: CompTIA A+ or similar is a plus.
- Technical Skills:
- Proficiency in troubleshooting hardware, software, application, and network issues.
- Strong understanding of macOS, Apple hardware, and basic networking.
- 2+ years of experience with SQL for writing and debugging queries.
- 2+ years of experience with .NET Core for backend development and troubleshooting.
- Soft Skills:
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills.
- Ability to work independently and as part of a team.
- Attention to detail and commitment to quality.
- Ability to multitask and work in a fast-paced environment.
Job Benefits:
- Vacation: 22 working days of vacation leave plus bank holidays.
- Medical and Dental Insurance: Comprehensive coverage for peace of mind.
- Professional Development Allowance: USD 1,000 annual allowance for accredited studies.
- Exclusive Membership: Access to top-tier hotels, rejuvenating spas, and state-of-the-art gyms.
- Team Socials: Quarterly events to build camaraderie.
- Welcome Lunches: Celebrate new beginnings with team meals.
Location: Dubai, United Arab Emirates
Job Type: Permanent, On-site
Company Overview:
The company is a leading e-gift card distribution agency, committed to delivering seamless and innovative solutions to our clients. Join our growing team and be part of a company that values excellence, collaboration, and continuous improvement.
