We are looking for a proactive and technically skilled Application Support Specialist with hands-on experience in Open Finance/Open Banking APIs to join our client's technology team in Dubai. The ideal candidate will be responsible for supporting business-critical applications, monitoring API integrations, troubleshooting production issues, and ensuring the smooth operation of Open Finance solutions within the insurance ecosystem.
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The role requires strong analytical and troubleshooting skills, experience working with REST APIs, and the ability to collaborate with cross-functional teams to resolve incidents and maintain high service availability.
Key Responsibilities
- Provide Level 2/Application Support for business-critical applications.
- Monitor, troubleshoot, and resolve application and API-related incidents.
- Support Open Finance/Open Banking API integrations and third-party connectivity.
- Investigate production issues using application logs, API responses, and monitoring tools.
- Analyze API requests/responses using tools such as Postman or Swagger.
- Work closely with development, infrastructure, and business teams to resolve technical issues.
- Perform root cause analysis (RCA) and implement preventive measures.
- Monitor application performance and ensure system availability in line with SLAs.
- Support application deployments, releases, and production changes.
- Maintain incident documentation, knowledge base articles, and operational procedures.
- Coordinate with external vendors and partners for issue resolution when required.
- Participate in on-call support and production support activities as needed.
Required Skills & Experience
- 3–5 years of experience in Application Support, Production Support, or API Support.
- Hands-on experience supporting Open Finance/Open Banking platforms or API-driven applications.
- Strong understanding of REST APIs, JSON, HTTP methods, authentication (OAuth 2.0, JWT), and API lifecycle.
- Experience with API testing tools such as Postman and Swagger/OpenAPI.
- Good knowledge of SQL for data validation and troubleshooting.
- Familiarity with Linux/Unix commands for log analysis.
- Experience monitoring application logs and resolving production incidents.
- Understanding of API gateways and integration concepts.
- Strong analytical, troubleshooting, and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Skills
- Experience in the Insurance, Banking, FinTech, or Financial Services domain.
- Knowledge of Open Finance/Open Banking standards and ecosystem.
- Familiarity with monitoring tools such as Splunk, ELK, Grafana, Dynatrace, or AppDynamics.
- Experience working in ITIL-based support environments.
- Exposure to cloud platforms (AWS, Azure, or GCP) is an advantage.
Education
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
Why Join?
- Opportunity to work with a leading insurance organization in Dubai.
- Exposure to modern Open Finance and API-driven digital platforms.
- Collaborative and technology-focused work environment.
- Competitive salary and long-term career growth.
