About the Role
Join a dynamic financial markets infrastructure venture in Oman as you help build a greenfield post-trade platform from the ground up. This is a unique opportunity to be part of a critical initiative that establishes essential financial market infrastructure, with noticeable ownership upon the go-live of the platform. As an Application Support Specialist, you will be integral in managing the operational health and stability of the platform, covering areas such as settlement, registry, corporate actions, reconciliation, integrations, and messaging.
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What You’ll Do
- Provide 2nd and 3rd line application support across settlement, registry, clearing, and corporate actions.
- Monitor production processes across trade, settlement, corporate actions, and reconciliation, proactively identifying and resolving exceptions.
- Own incident, problem, and root-cause management, acting as the technical lead during major incidents.
- Support and monitor messaging and integration interfaces, including SWIFT, ISO 15022, and ISO 20022.
- Investigate and resolve application, messaging, and interface failures.
- Own the batch processing environment and enterprise scheduling, ensuring critical processes run within settlement-day deadlines.
- Develop production monitoring, support procedures, runbooks, and escalation processes.
- Help design and establish the run-phase application support model.
- Work closely with technology, operations, vendors, and business stakeholders to maintain a resilient production environment.
- Contribute to the recruitment and development of the future application support team.
What You’ll Bring
- 6-10 years’ experience in application or production support, ideally within banking, financial services, or capital markets.
- Strong hands-on Linux/Unix experience, with Linux certification strongly preferred.
- Degree in Computer Science, Information Technology, or a related discipline.
- Experience supporting critical production applications in a financial services environment.
- Good understanding of the post-trade lifecycle, including settlement, clearing, corporate actions, and reconciliations.
- Exposure to multiple asset classes, ideally equities, fixed income, and derivatives.
- Experience supporting SWIFT ISO 15022 and/or ISO 20022 messaging environments.
- Hands-on experience with enterprise schedulers such as Control-M or AutoSys.
- Strong SQL and scripting capabilities, ideally including Shell and/or Python.
- Experience with production monitoring and troubleshooting tools.
- Understanding of ITIL-aligned incident, problem, and change management.
- Strong analytical and problem-solving skills.
- Fluent written and spoken English.
Desirable Experience
The following would be particularly valuable:
- Experience supporting a financial market infrastructure, such as a central securities depository, central counterparty, exchange, or settlement system.
- Experience with a central securities depository or clearing platform.
- Familiarity with the CPMI-IOSCO Principles for Financial Market Infrastructures, particularly operational risk and resilience.
- ITIL certification.
- Strong scripting and automation experience using Python, Shell, or similar technologies.
- Experience working in environments where system availability, settlement finality, and operational resilience are critical.
Location and Terms
This position is based in Muscat, Oman. The contract is permanent for Omani nationals; expatriate hires will be subject to a two-year fixed-term contract. Omani nationals are strongly encouraged to apply.
