About the Job
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This role involves providing application support for Flexcube, focusing on ensuring the high availability, performance, and stability of business-critical systems. With over 8 years of experience, you will be responsible for investigating incidents, resolving service requests, and managing production issues, all within agreed service level agreements (SLAs).
Key Responsibilities
- Provide day-to-day application support, ensuring high availability, performance, and stability of business-critical systems.
- Investigate, analyze, and resolve application incidents, service requests, and production issues within agreed SLAs.
- Perform root cause analysis (RCA) and implement corrective and preventive actions to minimize recurring incidents.
- Coordinate with business users, development teams, infrastructure teams, and external vendors to resolve technical and functional issues.
- Support application releases, deployments, configuration changes, and system enhancements across environments.
- Monitor application health, system performance, logs, and interfaces to proactively identify and address potential issues.
- Assist in troubleshooting data discrepancies, reconciliations, batch processing issues, and operational support activities.
- Maintain support documentation, knowledge articles, incident records, and operational procedures.
- Support SIT, UAT, production validation, defect management, and post-implementation activities.
- Ensure compliance with change management, incident management, and problem management processes while meeting service delivery targets.
- Participate in continuous improvement initiatives to enhance system reliability, support processes, and user experience.
- Collaborate with stakeholders to ensure timely resolution of issues and effective communication of system status and risks.
Required Technical Skills
- FLEXCUBE Technical + Functional Expertise
- Oracle Database
- WebLogic
- REST/SOAP/API
- Integration/ESB/Kafka
Required Experience and Knowledge
- 8+ years of experience as a Software Engineer supporting core banking solutions.
- Hands-on experience with Oracle FLEXCUBE modules and business processes.
- Strong understanding of Oracle Database concepts and data analysis.
- Experience in Core Banking, payments, deposits, lending, or customer onboarding domains.
- Excellent stakeholder management, documentation, and communication skills.
