About the Role
This position is responsible for the successful deployment, integration, and ongoing delivery of business applications within a corporate environment. The role encompasses managing the end-to-end application delivery lifecycle, ensuring that solutions are implemented on time, within scope, and aligned with business requirements. This position requires collaboration with cross-functional teams to coordinate releases, manage risks, and maintain high standards of quality and compliance throughout the delivery process.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Activities, Responsibilities & Accountability
Application Delivery Support & Quality Assurance
Responsibilities and Accountabilities:
- Assist in the end-to-end support of enterprise applications, ensuring alignment with business goals and deadlines.
- Contribute to maintaining quality assurance processes, ensuring applications meet performance, reliability, and security standards.
- Provide support during deployments, ensuring smooth execution with minimal disruption to business operations.
- Support comprehensive testing strategies to meet required quality standards and ensure application functionality.
- Contribute to integrating automated testing tools for enhanced testing efficiency and accuracy.
- Maintain detailed documentation for testing processes, deployment procedures, and issue resolution.
Operations Support & Incident Management
Responsibilities and Accountabilities:
- Own day-to-day support, resolving technical issues quickly to ensure high availability and performance.
- Lead efforts in incident resolution, minimizing disruptions to business operations.
- Monitor application performance, suggest optimizations, and implement improvements.
- Conduct detailed root cause analysis for incidents and recommend preventative measures.
Stakeholder Collaboration & Strategic Alignment
Responsibilities and Accountabilities:
- Collaborate with business, domain architect, and technical stakeholders to ensure applications are delivering as per business expectations.
- Provide technical insights to align application delivery with strategic business goals.
- Collect and analyze feedback to inform ongoing improvements and enhancements.
- Ensure applications and services meet customer needs and expectations, monitoring satisfaction levels and addressing concerns promptly.
- Ensure proper communication and training are provided during application changes or upgrades to enhance user adoption and satisfaction.
Vendor Management & External Applications Collaboration
Responsibilities and Accountabilities:
- Oversee vendor performance against SLAs and KPIs, ensuring service standards are met.
- Collaborate with external managed services teams to ensure the smooth delivery of services and alignment with business needs.
- Provide regular reports on vendor performance and recommend corrective actions as needed.
- Support contract review and negotiation processes to optimize vendor agreements and service quality.
- Identify and address risks related to vendor dependency and ensure continuity of services.
Market and Technology Trends
Responsibilities and Accountabilities:
- Keep up with emerging technologies and trends to influence application support strategies.
- Evaluate the current tech stack and recommend improvements based on industry best practices.
- Assist in managing third-party vendors to ensure high-quality services and solutions.
- Suggest the adoption of new tools or frameworks to maintain competitive advantage and innovation.
Resource and Process Optimization
Responsibilities and Accountabilities:
- Identify opportunities for process improvements in application delivery and support.
- Help identify ways to optimize costs while maintaining application quality.
- Utilize data analytics to uncover inefficiencies and drive process optimization.
- Advocate for and implement automation tools to streamline workflows and reduce manual efforts.
Applications Handover, Utilization, and Renewals
Responsibilities and Accountabilities:
- Lead the smooth transition of applications from development to operational support, ensuring all documentation, knowledge, and resources are transferred effectively.
- Monitor applications closely after handover, ensuring stability and addressing any emerging issues.
- Track application usage and generate detailed reports on performance, identifying areas for optimization.
- Ensure application lifecycle milestones, renewals, and licensing are tracked to ensure continued service and compliance.
Professional Certifications
Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a relevant field.
Experience
- 3 years of relevant experience.
