About the Role
The Applications Support Analyst is a developing professional role that applies specialized knowledge in monitoring, assessing, analyzing, and evaluating processes and data. This role focuses on identifying policy gaps and formulating policies, interpreting data, making recommendations, and researching factual information. The analyst will identify inconsistencies in data, define business issues, and formulate recommendations on policies, procedures, or practices, integrating established knowledge within their specialty area and a basic understanding of related industry practices. The role holds a limited but direct impact on business outcomes through the quality of the tasks and services provided, primarily influencing their own team.
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Responsibilities
- Maintain a good understanding of application support procedures and concepts, along with basic knowledge of other technical areas to identify and define enhancements to applications and their operating environments; make recommendations for improvements.
- Analyze existing system logic and use evaluative judgment to recommend and implement enhancements or fixes.
- Formulate and define scope and objectives for changes through research, fact-finding, and understanding of business systems and industry standards; document requirements.
- Partner with relevant development and production support teams.
- Participate in validation and testing activities.
- Assess the applicability of previous experiences and evaluate options for situations not covered by procedures.
- Exhibit limited but direct impact on the business through the quality of provided activities, influencing the team and closely related teams.
- Communicate ideas and information succinctly and logically.
- Perform additional duties and functions as assigned.
- Appropriately assess risk when making business decisions, considering the firm's reputation and safeguarding its clients and assets, driving compliance with applicable laws, regulations, and policies while applying sound ethical judgment.
- Support decision execution within the function by translating direction into actionable steps and ensuring effective follow-through on non-routine situations and practical challenges.
- Ensure consistent implementation of processes and expected outputs, responding to evolving requirements and priorities while maintaining reliability and quality in execution.
- Apply domain expertise and advanced analytical capability to ensure outputs align with established standards.
- Evaluate business requirements by analyzing complex issues and recommending practical solutions. Exercise structured thinking and analytical rigor, especially in situations that may require refinement of standard methodologies.
- Independently manage day-to-day responsibilities, including evaluating complex situations, resolving issues, and determining appropriate courses of action.
- Drive and influence work delivery within responsibility, ensuring progress against timelines while being accountable for delivery outcomes. Provide oversight on execution, review outputs, and guide approach where needed to meet expected standards.
Qualifications
- 2-6 years of experience or a strong interest in application support procedures and concepts as well as knowledge of other technical areas.
- Participation in process improvement initiatives.
- Ability to work under pressure.
- Strong analytical and troubleshooting skills.
- Knowledge of banking applications and server infrastructure.
- Excellent interpersonal and communication skills, with strong teamwork abilities.
Education
- Bachelor’s degree or equivalent experience.
Job Family Group
Technology
Job Family
Applications Support
Time Type
Full time
