About the Role
In this role as a CX (Sales Support Specialist), you will shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your support of technical requests will be crucial in optimizing customer experience programs and driving business growth. You will work towards improving customer satisfaction, increasing revenue, fostering stronger cross-functional collaboration, and promoting a customer-centric culture, all contributing to the long-term success and growth of the organization.
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Key Responsibilities
Design Support
- Interpret client requirements, building codes, and relevant fire safety standards to develop compliant, cost-effective, and robust Fire, Security, or BMS (Building Management Solutions) solutions.
- Collaborate closely with clients, consultants, architects, and contractors throughout the design and project lifecycle to ensure alignment, technical accuracy, and timely delivery.
- Prepare detailed system architecture and bill of materials for Fire, Security, or BMS systems, including complimentary systems.
- Review project specifications, drawings, Bill of Quantities (BOQs), and client requirements.
- Prepare technical proposals for bids and tenders.
- Understand the competitive landscape and local industry practices for assigned systems and regions.
Application Engineering
- Conduct product demonstrations, Proof of Concepts (PoCs), presentations, and technical consultations.
- Obtain vendor quotations and evaluate technical and commercial compliance.
- Support project managers and installation teams by providing engineering input during procurement, construction, and commissioning phases.
- Develop products with enhancements and new product developments to increase product specifications and quality.
- Conduct technical reviews, design risk assessments, and site visits to resolve technical queries and verify installation quality as per design intent.
- Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
You Must Have
- Bachelor’s degree in Engineering (Electrical, Computer, or related field).
- Proficiency in AutoCAD and other design/drafting tools.
- Strong knowledge/familiarity with international standards (NFPA, FM, UL, EN, IEC, ATEX – as applicable).
- Ability to read and interpret technical drawings and specifications.
- Strong analytical, communication, and organizational skills.
- Ability to manage multiple tasks and meet deadlines.
We Offer
- The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
- A culture that fosters inclusion, diversity, and innovation.
- Market-specific training and ongoing personal development.
We are an equal opportunity employer and value diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
