About the Role
As a CX (Sales Support Specialist), you will have the opportunity to shape the customer experience strategy and drive initiatives that enhance customer satisfaction and loyalty. Your ability to support technical requests from our customers will be crucial in optimizing our customer experience programs and driving growth in our business. This role aims to improve customer satisfaction, increase revenue, strengthen cross-functional collaboration, and promote a customer-centric culture, all contributing to the long-term success and growth of the organization.
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Key Responsibilities
Design Support
- Interpret client requirements, building codes, and relevant fire safety standards to develop compliant, cost-effective, and robust Fire, Security, or BMS solutions.
- Collaborate closely with clients, consultants, architects, and contractors throughout the design and project lifecycle to ensure alignment, technical accuracy, and timely delivery.
- Prepare detailed system architecture and bill of materials for Fire, Security, or BMS systems, including complimentary systems.
- Review project specifications, drawings, BOQs, and client requirements.
- Prepare technical proposals for bids and tenders.
- Understand the competitive landscape and local industry practices for assigned System and region.
Application Engineering
- Conduct product demonstrations, PoCs, presentations, and technical consultation.
- Obtain vendor quotations and evaluate technical and commercial compliance.
- Support project managers and installation teams by providing engineering input during procurement, construction, and commissioning phases.
- Develop products with enhancements and new product developments to increase product specifications and quality.
- Conduct technical reviews, design risk assessments, and site visits to resolve technical queries and verify installation quality as per design intent.
- Develop and implement customer-centric programs to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to drive customer-focused initiatives and ensure alignment with business goals.
You Must Have
- Bachelor’s degree in Engineering (Electrical, Computer, or related field).
- Proficiency in AutoCAD and other design/drafting tools.
- Strong knowledge/familiarity with international standards (NFPA, FM, UL, EN, IEC, ATEX – as applicable).
- Ability to read and interpret technical drawings and specifications.
- Strong analytical, communication, and organizational skills.
- Ability to manage multiple tasks and meet deadlines.
We Offer
- The opportunity to work on the world’s most exciting projects, transforming the cities we live in, the buildings where we work, and the vehicles that move us.
- A culture that fosters inclusion, diversity, and innovation.
- Market-specific training and ongoing personal development.
