Architect

About the Role
This position requires a comprehensive understanding of Pega Customer Decision Hub (CDH) and decisioning capabilities to effectively contribute to decision strategies, engagement policies, and the overall customer experience.

Responsibilities

• Utilize Pega CDH to implement and optimize decisioning strategies, ensuring effective customer engagement.
• Analyze customer data, business rules, and decision outcomes to drive effective decisioning processes.
• Prepare and perform functional testing, including test case preparation, troubleshooting, and validation of decisioning configurations.
• Collaborate with cross-functional teams to support enterprise application development and customer decisioning implementations.
• Provide insights on customer segmentation, eligibility criteria, and prioritization logic to enhance decision quality.

Mandatory Skills

• Experience with Pega CDH and Pega decisioning capabilities.
• Understanding of Next-Best-Action (NBA), decision strategies, engagement policies, and arbitration.
• Knowledge of Pega decisioning components, business rules, and configuration.
• Familiarity with data quality, customer segmentation, and prioritization logic.
• Basic knowledge of SQL and relational databases.
• Understanding of REST APIs, JSON, and data integration concepts.
• Strong analytical, problem-solving, documentation, and communication skills.

Preferred Skills

• Exposure to Adaptive Decision Manager (ADM), predictive models, and adaptive analytics.
• Familiarity with Interaction History, Customer Profile, and customer engagement strategies.
• Experience with data flows, data pages, data transforms, and data validation in Pega.
• Knowledge of customer lifecycle management, personalization, campaign optimization, or marketing decisioning.
• Experience with Pega Customer Decision Hub 8.x or later.
• Background in banking, financial services, retail banking, or customer engagement platforms.
• Pega Decisioning Consultant certification or relevant Pega decisioning training.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, Data Analytics, or a related field.
• 3–6 years of relevant IT, data analysis, decisioning, or Pega experience.
• Proven experience supporting enterprise application development, business rules, data analysis, or customer decisioning implementations.
• Ability to work collaboratively with senior architects and cross-functional delivery teams.

Key Screening Criteria

• Hands-on experience with Pega CDH and decisioning configurations.
• Strong understanding of NBA, decision strategies, engagement policies, and arbitration.
• Proficiency in analyzing customer data and validating decisioning outcomes.
• Working knowledge of SQL and data quality validation.
• Strong analytical skills and a willingness to develop into a Decisioning Architect role.