About the job
When you join as an Area/Shift Manager, you’ll gain experience leading a large and diverse team to ensure your area of the business keeps pace with demand. In this hands-on role, you’ll learn about the complexity of operations at a global business and what it takes to make everything run seamlessly. While you implement your team’s approach to drive productivity, you’ll also work closely with your colleagues to address challenges, meaning no two days will be the same.
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Key job responsibilities
- Promote a culture of safety and wellbeing
- Analyse and implement corrective actions to ensure quality and productivity are consistently high and business objectives are met across all shifts
- Support and lead a team while handling administrative work and building a strong team culture
- Analyse performance and suggest process improvements to optimize work and improve customer service
- Collaborate with other managers to standardize shift processes
A day in the life
You’ll work shifts and be based at one of our operational sites. Your main focus will be to maintain safety standards within your team and across your site. You’ll also monitor and maintain process efficiency. Your days will include prioritizing routine team management and daily operational tasks, alongside other responsibilities like individual escalations, process improvement work, and wide-scale operational contingency planning.
Being a key part of the operations team involves working with colleagues in other teams and external partners to ensure we stay on track to meet customer demands and targets. This will involve analyzing data and performance metrics with leaders in your business area, as well as discussing the operational pros and cons of technical improvements with engineers.
Basic Qualifications
- Bachelor's degree or equivalent, or 3+ years of the company (blue badge/FTE) experience
- Ability to work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
Preferred Qualifications
- 3+ years of performance metrics, process improvement, or lean techniques experience
Our inclusive culture empowers employees to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit the company accommodations page for more information.
