About the Role
In this position, you will manage a team of branch operations officers who are responsible for transaction processing across the area. Your role will align with customer needs and adhere to the company policies, ensuring effective branch operations.
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Generic Accountabilities
- People Management: Manage, motivate, and develop individual employees and the team in accordance with people policies and practices. Ensure effective communication of operational procedures.
- Corporate Governance and Compliance: Work fully within risk policies, procedures, and compliance regulations. Ensure all divisional activities comply with corporate governance and regulatory/legal frameworks.
Specific Accountabilities
- Processing: Ensure high-quality processing of data and documentation. Advise branches on errors and omissions, ensuring these are corrected.
- Support to Branches: Provide operational support to branches, direct sales, and alternative sales teams.
- Communication: Communicate operational issues, explain change initiatives, and provide training to staff to address knowledge gaps.
- Procedures: Recommend updates and amendments to procedures as needed based on business and compliance requirements.
- Control: Monitor the implementation of policies, procedures, and internal controls across branches.
- Compliance: Ensure branches comply with all regulatory controls through established processes.
- Risk Management: Identify risk factors and escalate risk issues to relevant stakeholders.
- Risk Mitigation: Propose and ensure implementation of solutions to address identified risk issues.
- Audit: Ensure that branches are effectively resolving audit findings, conducting investigations, and taking necessary actions to prevent recurrence of related issues.
Job Success Factors
- Compliance of branches with operational procedures.
- Limited audit findings across the area of responsibility.
- Early identification of risk and compliance issues.
- Effective support and coaching provided to branches.
- High-quality processing with minimal errors.
- Clear explanation of policies and procedures.
Education
- Bachelor's Degree or Equivalent Certification/Experience in Business Administration and Management.
Experience
- 7 years of experience in the banking sector.
- Experience in a branch operations role.
- Familiarity with settlements and operational techniques and processes.
Skills
- Knowledge of retail banking operations procedures and services.
- Understanding of compliance environments.
- Ability to assess operational risk issues.
- Familiarity with branch operations procedures and practices.
Work Contact
- Internal Stakeholders: Retail Banking Branch network, all departments within Retail, Operations, Risk Management, Internal Audit, HR.
- External Stakeholders: Consultants and vendors as necessary.
