About the Role
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About the Business Area
The Retail Banking Group (RBG) supports retail and micro-business customers in managing their finances through expert advice and the provision of a full suite of specialist products and services in both conventional and Shari’ah compliant banking. The business is committed to driving digital innovation to deliver excellence in customer service. We are actively seeking an ambitious professional to join our team, working alongside passionate colleagues who share your ambition to redefine excellence in UAE banking.
Key Responsibilities:
- Manage and monitor revenue generation through the sale of various financial services of the company to achieve agreed financial targets and maximize revenue generation.
- Manage self and team in line with people management policies, procedures, processes, and practices to ensure adherence and maximize contribution to business performance.
- Organize and supervise the activities and work of the team to ensure that targets and objectives are achieved and the business plan is delivered in line with required policies, processes, procedures, and systems.
- Develop and maintain internal stakeholders, external agencies, and client relationships to achieve desired objectives of the company.
- Monitor and control customer portfolios to achieve desired revenue through cross-selling, upselling, and retention.
- Drive merchant acquisition, portfolio growth, and revenue generation.
- Lead merchant onboarding, activation, retention, and transaction volume growth.
- Develop strategic merchant relationships to maximize revenue and market share.
- Identify cross-sell and upsell opportunities across the merchant portfolio.
- Ensure compliance with regulatory, risk, and operational standards.
- Assist as a team member to achieve sales, revenue, and service targets.
Ideal Candidate Experience:
- At least 4 years of experience in Retail Banking.
- Bachelor’s Degree in Business Administration, Sales, Finance, or relevant specialization.
- In-depth knowledge of global financial markets and trends.
- Understanding of Retail Banking products and services.
What We Offer:
- Comprehensive Benefits Package: Market-leading medical insurance, group life and personal accident insurance, paid leave and leave airfare, employee preferential rates on loans and finance facilities, staff discounts and offers, and children education assistance (for certain job levels).
- Flexible and Remote Working Options: We understand the importance of work-life balance and offer flexible working arrangements, subject to eligibility and job requirements.
- Learning and Development Opportunities: We value and facilitate continuous learning and personal development through a variety of exciting learning opportunities, such as structured instructor-led courses, a comprehensive e-Learning catalog, on-the-job training, and professional development programs.
We are dedicated to creating a respectful, caring, and disciplined work environment that aligns with your career ambitions.
