About the Role
Join our Corporate and Institutional Banking (CIB) team as an Assistant Branch Manager, where you will play a pivotal role in delivering effective day-to-day branch operations and back office support for personal and corporate customers in Oman. This position focuses on ensuring operational control across key areas, including cash treasury and teller services, trade counter activity, administration, audits, and records management. Success in this role means maintaining consistent service quality, strong operational risk management, and addressing audit and control points promptly. You will oversee workflows, allocate responsibilities, and authorized limits to enhance efficiency while upholding required standards. Additionally, you will support digital migration efforts by minimizing low-value counter transactions and enhancing digital engagement, while also identifying cross-selling opportunities for the Sales teams through quality referrals.
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Key Responsibilities
- Oversee day-to-day branch operations and back office support services to maintain service quality and operational control.
- Manage cash treasury and teller controls, including custody responsibilities and oversight of cash movements to reduce shortages and incidents.
- Govern scanning and daily reconciliation of customer payment instructions and trade documents in the correct queues.
- Review workflows, division of work, and authorized limits to improve efficiency and service standards in line with branch objectives.
- Monitor audit reports, exception reports, and control checks; coordinate remediation to reduce findings and operational losses.
- Own monthly suspense account balancing and AssureNet approvals, including final certification and exception sign-off.
- Manage Business Recovery Plan activities, health and fire safety drills, and branch administration plans and records requirements.
Requirements
To be successful in this role, candidates should meet the following criteria:
- Provide trade counter support, including receiving instructions, releasing documents under procedure, and coordinating with services teams.
- Bring proven experience supervising branch operations with a focus on service quality, efficiency, and operational control.
- Apply end-to-end knowledge of cash services, including treasury and teller processes and risk mitigation.
- Demonstrate working knowledge of trade products and associated back office processing, including trade counter procedures.
- Handle document scanning and queue management disciplines.
- Apply strong operational risk and internal control awareness, including timely implementation of internal and external audit points.
- Communicate fluently in English, with clear written and verbal communication in a customer-facing environment.
- Use effective listening, probing, and problem-solving skills to resolve customer inquiries and departmental issues end-to-end.
- Support records management requirements, including maintaining schedules and local procedures in line with policy expectations.
Benefits
- The company is committed to creating a work culture where all employees are valued, respected, and can contribute their opinions.
- The organization provides a workplace that promotes continuous professional development, flexible working opportunities, and career growth within an inclusive and diverse environment.
