About the Role
Join our Corporate and Institutional Banking (CIB) team as an Assistant Branch Manager, where you will play a crucial role in delivering effective day-to-day branch operations and back office support for personal and corporate customers in Oman. This position is pivotal in ensuring operational control across key areas, including cash treasury and teller services, trade counter activity, administration, audits, and records management. Your success will be measured by consistent service quality at the counters, strong operational risk management, and timely closure of audit and control points. You will oversee workflows, allocate responsibilities, and set authorized limits to improve efficiency while maintaining required standards. Additionally, you will support the digital migration process by reducing low-value counter transactions and enhancing digital engagement, while identifying cross-selling opportunities through quality referrals to the Sales teams.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities
- Oversee day-to-day branch operations and back office support services to maintain service quality and operational control.
- Manage cash treasury and teller controls, including custody responsibilities and oversight of cash movements to reduce shortages and incidents.
- Govern scanning and daily reconciliation of customer payment instructions and trade documents in the correct queues.
- Review workflows, division of work, and authorized limits to enhance efficiency and service standards in alignment with branch objectives.
- Monitor audit reports, exception reports, and control checks, coordinating remediation efforts to minimize findings and operational losses.
- Own monthly suspense account balancing and AssureNet approvals, including final certification and exception sign-off.
- Manage Business Recovery Plan activities, Health and Fire Safety drills, and branch administration plans and records requirements.
Requirements
- Provide trade counter support, including receiving instructions, releasing documents under procedure, and coordinating with Services teams.
- Proven experience supervising branch operations, focusing on service quality, efficiency, and operational control.
- End-to-end knowledge of cash services, including treasury and teller processes and risk mitigation strategies.
- Working knowledge of trade products and associated back office processing, including trade counter procedures.
- Ability to handle document scanning and queue management disciplines.
- Strong operational risk and internal control awareness, with a commitment to timely implementation of internal and external audit points.
- Fluent in English, with strong written and verbal communication skills in a customer-facing environment.
- Effective listening, probing, and problem-solving skills to resolve customer inquiries and departmental issues end-to-end.
- Support records management requirements, maintaining schedules and local procedures in line with policy expectations.
Benefits
The company is committed to fostering a culture where all employees are valued and respected. We offer a workplace that encourages continuous professional development, flexible working opportunities, and personal growth within an inclusive and diverse environment.
