About the Role
This position is responsible for ensuring a safe environment for hotel employees and guests while safeguarding the hotel’s assets. The Assistant Cluster Safety Manager will assist management, employees, and guests in alignment with protection and prevention objectives.
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Responsibilities
- Assist the Country Director of Security in overseeing daily safety and security operations across both hotel properties, ensuring the protection of guests, colleagues, visitors, and hotel assets.
- Supervise, guide, and monitor Security Officers to ensure operational efficiency, discipline, vigilance, and compliance with hotel security standards.
- Train and develop security team members in CCTV operations, incident reporting, patrol procedures, access control, emergency response, and first aid.
- Conduct regular security patrols, inspections, and operational audits to identify potential risks and ensure compliance with established procedures.
- Conduct internal investigations, prepare detailed incident reports, and ensure appropriate follow-up on security-related cases.
- Monitor CCTV systems and security equipment to ensure proper functionality and effective surveillance coverage.
- Coordinate emergency responses involving fire, medical incidents, bomb threats, evacuations, and police assistance.
- Ensure effective communication and coordination between the security teams of both properties and other hotel departments.
- Assist in conducting performance appraisals, identifying training needs, and developing team members through coaching and mentoring.
- Conduct security risk assessments and implement preventive measures to minimize potential threats and operational vulnerabilities.
- Maintain professional standards, appearance, conduct, and compliance with the company brand standards among all security team members.
- Maintain effective coordination with local authorities, Dubai Police, Civil Defence, and other emergency services.
Qualifications
- Bachelor's degree or diploma in Security Management, Criminal Justice, Risk Management, or a related discipline.
- Minimum 2–3 years of experience in hotel security, preferably within five-star or luxury hospitality establishments in the UAE.
- Valid UAE Security Industry Regulatory Agency (SIRA) Security Supervisor or relevant security personnel certification, as applicable to the role.
- Valid First Aid, CPR, and AED certification from a recognized training provider.
- Certified Fire Warden / Fire Marshal training.
- UAE Civil Defence-approved Fire Safety and Emergency Response training, where applicable.
- Knowledge of UAE fire and life safety regulations, SIRA requirements, and local security procedures.
- Training in incident investigation, emergency management, crisis response, and security risk assessment.
- Experience operating CCTV surveillance, access control, and security management systems.
- Strong leadership, communication, report-writing, and team management skills.
- Fluency in English; Arabic and additional languages are an advantage.
Salaries and Benefits
- Competitive Salary
- Duty Meals provided; breakfast/lunch/dinner/midnight meal + coffee breaks
- Vacation tickets/benefits provided by the hotel
- Medical Insurance Provided
Job Category: Security, Safety & Quality
Job Type: Permanent
Job Schedule: Full-Time
