Assistant Information Technology Manager

About the Role
Ready to power exceptional hospitality through technology? As the Assistant IT Manager, you will bring technical expertise, problem-solving skills, and a service-focused mindset to every challenge, ensuring our hotel's technology systems operate smoothly and securely. You will support the implementation, maintenance, and optimization of IT infrastructure while helping colleagues deliver seamless experiences for our guests.

Hotel Overview
Welcome to the company, a pre-opening hotel where contemporary style, genuine hospitality, and thoughtful comfort come together in the heart of the city. Ideally located in vibrant central Doha, the hotel offers effortless access to the city's business districts, cultural landmarks, and shopping destinations, including Souq Waqif, the Museum of Islamic Art, the Corniche, and the Doha Metro. Hamad International Airport is just a short drive away, making every journey seamless.

Our 147 thoughtfully designed rooms and suites blend modern comfort with the distinctive charm of the company. Whether travelling for business or leisure, guests can enjoy contemporary interiors, premium amenities, and welcoming spaces designed to help them relax, recharge, and feel at home throughout their stay.

After a productive day or a city adventure, unwind in the indoor swimming pool, rejuvenate in the fully equipped fitness centre, or indulge in a relaxing spa experience featuring treatment rooms, Moroccan baths, a steam room, and a sauna. Every moment is thoughtfully designed to enhance your wellbeing.

Dining at the company celebrates flavour and connection. Start your day with an international breakfast buffet at Choices, enjoy a handcrafted coffee or light refreshments in the stylish Lobby Lounge, or savour the convenience of in-room dining from the comfort of your room. Every experience is delivered with the warm and welcoming service that defines the company brand.

From productive meetings to elegant celebrations, the company offers versatile event spaces, modern facilities, and a dedicated events team to ensure every occasion is seamless and memorable. Whether visiting for business, leisure, or a special celebration, the company delivers a stay that is welcoming, comfortable, and unmistakably the company.

Day-to-Day Responsibilities
Every day is different, but you’ll mostly be:

• Managing the day-to-day operation of all hotel technology systems, networks, hardware, and software.
• Assisting with the pre-opening setup, installation, testing, and commissioning of IT infrastructure and systems.
• Providing technical support and troubleshooting for hotel colleagues and departments.
• Monitoring system performance and ensuring minimal downtime across hotel operations.
• Supporting cybersecurity, data protection, and compliance with corporate IT policies and standards.
• Managing user accounts, system access, and IT asset inventories.
• Assisting with vendor coordination, system upgrades, and maintenance activities.
• Supporting hotel systems including PMS, POS, IPTV, telephony, Wi-Fi, and back-office applications.
• Maintaining accurate IT documentation, records, and backup procedures.
• Assisting in the development and implementation of technology solutions that improve operational efficiency and guest satisfaction.

What We Need from You

• Bachelor's Degree or Diploma in Information Technology, Computer Science, or a related field.
• Minimum 4 years of relevant IT experience, including experience in an IT supervisory or specialist role, preferably within the hospitality industry.
• Knowledge of networking, server administration, cybersecurity, and IT support services.
• Experience with hotel systems such as PMS, POS, and other hospitality applications is an advantage.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• A proactive mindset with a commitment to delivering exceptional service.