About the Role
We are currently seeking passionate and dynamic guest-focused Learning and Development professionals who pride themselves on their ability to deliver extraordinary levels of customer service and provide creative solutions to our guests. As an Assistant Learning & Development Manager, you will be responsible for managing the hotel’s training function to promote the desired work culture. This role involves developing and conducting training courses as well as facilitating training workshops based on operational requirements.
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Key Responsibilities
- Analyze colleague development needs in the hotel and prioritize such needs.
- Deliver a variety of professional quality training and development programs and evaluate the effectiveness of training delivery by supervisors.
- Consult with the Learning Development Director/Manager for the coordination of colleague development courses.
- Assist in conducting a ‘Colleague Development Needs’ analysis and prepare an Annual Learning Development Plan and budget accordingly.
- Ensure the maintenance of Learning Development aids and order Learning Development materials and stationery as required for the Learning Development office and colleague development courses.
- Assist in the selection of departmental trainers and provide ongoing training and development through workshops and monthly meetings.
Education/Qualifications/Experience
You should have three years of supervisory experience in a professional training environment with expertise in instructional methods and training techniques. This experience should preferably include needs analysis, learning theory, group and individual training techniques, as well as training evaluation. You must possess a good working knowledge of computers along with excellent communication and presentation skills.
Knowledge/Competencies
The ideal candidate will be passionate about training and developing others, with the ability to conduct and follow structured training programs in a charismatic and enthusiastic way. You should enjoy working with colleagues at all levels in a diverse environment, and exhibit good customer service, interpersonal, team building, and conflict resolution skills. The following competencies are also essential:
- Understanding the Business
- Influencing Outcomes
- Planning for Business
- Team Building
- Valuing Diversity
- Leading People
- Adaptability
- Drive for Results
- Customer Focus
- Managing Operations
