Assistant Learning & Development Manager

About the Role
This position focuses on Talent Development Planning and Business Partnership within a luxury five-star hotel environment. You will be responsible for implementing corporate talent development programs and ensuring alignment with brand standards while fostering a culture of continuous learning and professional development. This role requires collaboration with departmental heads to identify training needs and develop initiatives that enhance operational performance and guest experience.

Key Responsibilities

• Implement corporate Talent Development programs and brand standards within the hotel.
• Develop and execute the annual Talent Development plan aligned with operational needs and business priorities.
• Conduct Talent Development Needs Analysis (TDNA) with Department Heads to identify capability gaps and establish learning priorities.
• Design, coordinate, and deliver tailored learning initiatives for hotel and outsourced team members.
• Ensure compliance with mandatory training, Talent Development standards, and quality requirements.
• Monitor and evaluate learning initiatives for effectiveness and implement improvements as needed.

Learning Standards and Solutions

• Implement corporate talent development programs and standards within the hotel.
• Facilitate brand-specific learning programs aligned with the hotel’s brand standards.
• Coordinate cross-training and support Heads of Department in developing colleague capabilities through workplace coaching.
• Design onboarding and orientation programs for new colleagues.
• Develop learning pathways, curricula, and blended learning solutions based on TDNA and business priorities.
• Partner with Heads of Department to ensure the integration of departmental SOPs and service standards through training and on-the-job learning.

Service Excellence Champions

• Manage the Departmental Trainer program, including the selection, development, and certification of trainers.
• Coordinate Train-the-Trainer programs to develop facilitation and coaching skills.
• Monitor the quality and effectiveness of workplace learning and support continuous improvement.
• Collaborate with Department Heads to strengthen workplace learning and the consistent application of brand standards.

Career Development and Succession Planning

• Support career development programs, succession planning initiatives, and leadership pathways.
• Collaborate with Department Heads to identify high-potential colleagues and assist in creating individual development plans.
• Support internal growth and promotion readiness through structured learning interventions.

Talent Development Operations and Digital Learning

• Implement and track TDNA action plans and monitor progress against learning priorities.
• Manage the annual Talent Development calendar, coordinating training plans to ensure timely delivery of learning initiatives.
• Oversee the hotel’s Learning Management System (LMS) and ensure compliance with learning records and certifications.
• Prepare and submit Talent Development reports with updates on learning activity and compliance.
• Manage training logistics and administration in line with hotel policies, ensuring compliance with regulatory requirements.
• Continuously evaluate learning effectiveness and implement innovative learning solutions.

Qualifications

• Bachelor’s degree in Human Resources, Hospitality Management, Education, or a related field.
• Minimum of 3 years of experience in Learning & Development, preferably within the hospitality industry.
• Strong facilitation, presentation, and instructional design skills.
• Knowledge of adult learning principles and contemporary training methodologies.
• Familiarity with Learning Management Systems and training analytics.
• Excellent communication, interpersonal, and organizational skills.
• Passion for people development and service excellence.

Job Category: Talent & Culture
Job Type: Permanent
Job Schedule: Full-Time