Assistant Manager

About the Role:
The Assistant Manager provides compliant immigration advice, knowledge or strategy to clients and supervises end-to-end immigration processes for the firm’s corporate client base. The Assistant Manager functionally manages internal staff, teams, and workload requirements to meet expectations, deadlines, and financial targets.

What Your Day Will Look Like:

• Communicate effectively the progress of the immigration process with relevant client contacts and assist in managing the team to ensure advice to clients is accurate and timely.
• Provide accurate monthly billing estimates and ensure team monthly billing targets are met.
• Interface with the client with respect to all client needs and develop outstanding working relationships with client contacts.
• Participate in monthly calls/reviews with clients and identify service improvements, leading high touch calls.
• Hands-on involvement with case escalations.
• Participate in business development initiatives and new client implementation projects.
• Assist in managing the onboarding of new clients.
• Assist in the preparation of RFPs.
• Assist in monitoring the performance on key accounts.
• Suggest process improvements.
• Update the firm’s case management system and maintain client files as per agreed practice protocols and SLAs.
• Research and draft country processes and procedures.
• Update clients on any in-country legislative or process changes.
• Assist in compiling metrics/reports as required under contractual agreement with respective clients.
• Review expiry date reports and/or reminders and take the appropriate action as required.
• Assist in contributing to content and maintaining the veracity of proprietary material in the firm’s Knowledge Management System (KMS).
• Coach, develop, and mentor junior staff in the team.
• Assist in determining the capacity of the team to take on new matters or clients and managing workflow.
• Assist Finance with client invoicing upon case completion.

The Team:
The immigration team supports corporate clients with employee immigration, work visa processing, and compliance with local immigration. The team provides practical guidance on regulatory changes, documentation requirements, and employee mobilization to ensure efficient and compliant service delivery. The Assistant Manager will oversee day-to-day immigration operations, manage client relationships, monitor application progress, and guide the team in handling complex cases and regulatory requirements. The role requires strong organizational skills, attention to detail, and a client-focused approach in a dynamic, fast-paced consulting environment.

What We Are Looking For:
Essential Criteria:

• Competent in drafting legal advice and compliance assessments.
• Excellent customer service skills.
• Knowledge of Word, Excel, and Access, or similar software.
• Operationally aware is essential.
• Excellent communication and presentation skills.
• Excellent organization and coordination skills.
• Strong analytical skills.
• High degree of focus on quality.
• Able to work discreetly and sensitively.
• Able to effectively manage multiple and competing priorities.
• Able to be self-managed and proactively seek out work.
• Detail-oriented.
• Prior experience in Immigration or Global Mobility functions at a multinational or reputable local company in the Middle East for at least four years is preferable.

Preferred Skills:

• Arabic speaking.

What We Offer:
A career will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same. You will face interesting challenges, and will work with dedicated, friendly, and ambitious people, where providing exceptional client service is at the core of what we do. We are extremely proud of our diverse workforce and are fully committed to providing equal opportunities.
At the company, we value our employees and are committed to providing a comprehensive benefits package that supports your well-being and professional growth. Our Saudi Arabia offerings include:

• Competitive Salary: We offer salaries that reflect your skills and experience.
• Health and Wellness: Private medical insurance including dental cover, and free Headspace membership.
• Lifestyle and Family Support: Ticket allowance, advance housing policy, and children’s education policy.
• Time Away from Work: 22 days annual leave + public holidays, volunteering leave, and long service leave.
• Professional Development: Access to our e-learning platform, mentoring schemes, and training bursaries (where applicable).

What to Expect:

• Once you have submitted your application, our Talent Acquisition team will review your skills and experience. If these match the requirements of the position, a member of our team will contact you to schedule an initial phone call.
• If shortlisted, you will be invited to participate in our interview process, which will consist of at least two stages, one of which will be conducted in-person. Depending on the role, you may also be required to complete a written assessment.
• After the interviews, we will carefully evaluate all candidates and make our final decision. You will be notified of the outcome and feedback will be provided.
• We are committed to fostering an inclusive and accessible workplace for all applicants and employees. If you require any specific accommodations or support during the interview process, please let us know, and we will consider reasonable adjustments to meet your needs.

Who We Are:
We are more than a global immigration services provider – we are pioneers shaping the future of mobility. With a passion for navigating the complexities of immigration, we help individuals and businesses transcend borders, unlocking opportunities around the world. As a diverse, forward-thinking, global business, we combine deep expertise with innovative technology to craft solutions that simplify the immigration process and drive strategic success for our clients. We are proud of our team spirit, and we reflect this in our work.

The company is committed to promoting diversity, inclusion, and equal opportunity for all employees and applicants, regardless of race, ethnicity, heritage, gender, age, religion, and disability.
*All offers and/or employment contracts are contingent upon the successful completion of the Firm’s pre-employment screening process. This process may include verifying the candidate’s identity, confirming legal authorization to work in the offered position’s location, and conducting a comprehensive background check, where permitted by local regulations.