The Assistant Manager – Cloud Operations is responsible for supporting the day-to-day operation, reliability, governance, security, and optimization of Azure and Google Cloud Platform (GCP) environments. This role involves close collaboration with infrastructure, security, application, service desk, vendors, managed service providers, and business stakeholders to ensure that cloud services are stable, secure, resilient, cost-effective, and aligned with business requirements. Additionally, the position supports Site Reliability Engineering (SRE) practices, focusing on service availability, incident response, monitoring, and operational excellence.
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Key Responsibilities
- Support daily cloud operations across Microsoft Azure and Google Cloud Platform (GCP).
- Monitor cloud infrastructure health, availability, performance, capacity, and incidents.
- Support SRE practices, including reliability monitoring, availability improvement, and operational automation.
- Manage incident response, service requests, escalations, and root cause analysis for cloud services.
- Support implementation and maintenance of cloud governance, policies, standards, tagging, and compliance controls.
- Review and optimize cloud cost, usage, reserved capacity, rightsizing, and resource cleanup.
- Coordinate with vendors, managed service providers, and internal teams to resolve operational issues.
- Support backup, disaster recovery, high availability, and business continuity.
- Maintain cloud documentation, operational runbooks, architecture diagrams, and knowledge base articles.
- Assist with cloud security operations, including IAM reviews, network security, patching, and access governance.
- Support automation and Infrastructure as Code using tools such as Terraform.
- Track operational KPIs such as availability, incident resolution, SLA compliance, and cost optimization.
- Participate in change management, release coordination, and operational readiness reviews.
- Support audits, compliance reviews, and risk remediation related to Azure and GCP infrastructure.
Required Skills and Experience
- Minimum 5 years of hands-on experience in cloud operations, cloud engineering, or related technical roles.
- Hands-on knowledge of Microsoft Azure and/or Google Cloud Platform (GCP).
- Understanding of cloud networking, identity, compute, storage, and security principles.
- Experience with incident, problem, change, and service request management.
- Familiarity with SRE concepts, including monitoring, incident response, and continuous improvement.
- Familiarity with ITIL processes and IT service management tools.
- Good understanding of cloud security, IAM, network security, and compliance controls.
- Ability to work with vendors and cross-functional teams.
- Strong troubleshooting, communication, documentation, and stakeholder coordination skills.
- Experience with automation or scripting using tools such as Terraform, PowerShell, or Python is preferred.
