Assistant Manager-Facilities Management

About the Role
We are currently recruiting for an Assistant Manager - Facilities Management to join our Total Facilities Management team in Dubai. This role is responsible for assisting and supporting the Facilities Manager/clients in managing day-to-day operational management for all FM services, ensuring that the facility is fully maintained, functional, and safe for building users. This includes overseeing maintenance activities, coordination with vendors and contractors, housekeeping, and soft services while ensuring compliance with relevant safety guidelines and implementation of facility projects.

Scope of Responsibilities

• Financial Management:

  • Assist in preparing a monthly report with operational data to support the review of the financial performance of the contract in question.
  • Ensure FM services are delivered according to sold solution manpower resources only.
  • Explore further business opportunities with the client; manage the team structure and develop it as required to ensure operations run smoothly and within budget.
  • Identify and record continuous improvement initiatives, including process and cost improvements.
  • Manage project service delivery performance and ensure SLA/KPIs are met.
  • Add value to the client's business by presenting initiatives that drive down costs or complement their objectives.
  • Deliver FM services in line with agreed contractual SLA/KPIs to prevent penalties and deductions.

• Customer Engagement:

  • Work with Sen Engineers/Engineers/Supervisors/Team Leaders to devise and conduct any induction and continuation training required for new staff, ensuring all training is recorded in staff personnel files.
  • Plan all transport/accommodation requirements in advance of any contract start date, requiring close liaison with the transport/accommodation division.
  • Maintain all service level agreements within the contract scope of works, monitoring them monthly and resolving any issues as required.
  • Procure materials/services/projects in coordination with the procurement team, strictly adhering to procurement policies.
  • Manage Specialist Services contractors/vendors within the scope or as managing agent.
  • Report all contract staff sickness, absence, and holidays, adhering to company policies.
  • Liaise with clients regularly to ensure the highest standards are achieved and maintain strong relationships with clients.
  • Undertake site visits to assess staff performance and resolve any issues related to service quality.

• Process Management:

  • Manage Contract Service Delivery according to best industry practices, international FM standards, and local statutory guidelines.
  • Handle project planning from mobilization to demobilization of contracts.
  • Order project equipment and machinery as necessary.
  • Conduct regular communication meetings with clients.
  • Oversee contract staff induction and continuous training on best practices and established SOPs.
  • Arrange and control local order purchases.
  • Monitor and visit contract teams at regular intervals.
  • Carry out monthly reviews of the account with the Line Manager.
  • Ensure proper resource utilization to deliver agreed services.
  • Collaborate with other Managers and assist in obtaining the correct pricing for new client proposals.
  • Prepare for monthly staff meetings and conduct daily/weekly briefings with Managers and team Coordinators/Senior Supervisors.
  • Provide feedback following monthly site visits to Managers and team supervisors.
  • Develop and monitor SLAs aligned with service delivery and client expectations.
  • Control execution of maintenance contracts and supervise preventive and corrective maintenance programs.

• Innovation Initiatives:

  • Execute energy management projects by identifying improvement opportunities and seeking guidance from the energy manager.
  • Integrate the latest technology according to current market trends, developing case studies and making business proposals with ROI models.

Selection Criteria

• Bachelor of Engineering/Science in Mechanical, Electrical, Electronics, Mechatronics Engineering, or Equivalent.
• Technical knowledge of FM standards and processes.
• Preferred certifications include IOSH, NEBOSH, CFM, PMP.
• Minimum of 5 years' experience in management and service delivery of structured contracts with applicable SLAs/KPIs.
• Knowledge of CAFM systems and effective implementation of full modules.
• A valid driving license is mandatory.
• Strong soft skills including proficiency in MS Word/Excel/PowerPoint and report writing.
• Experience handling contracts with both Hard and Soft services.
• Strong communication and interpersonal skills.
• Understanding of housekeeping and cleaning services, including knowledge of cleaning machinery, tools, hygiene consumables, cleaning chemicals, and BICS processes.