About the Role
We are currently recruiting for an Assistant Manager - Soft Services to join our Total Facilities Management Team in Dubai. This role is responsible for managing and supporting all division operations on a daily basis, ensuring that any issues or conflicts are resolved satisfactorily to maintain high service levels expected by client and customer groups.
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Scope
The Assistant Manager will oversee the daily operations, handle customer complaints, and ensure that the cleaning staff adheres to industry standards and company policies.
Responsibilities
Financial
- Assist in managing budgets and expenses related to cleaning operations, optimizing costs while maintaining high-quality standards.
- Monitor and maintain cleaning supplies and equipment inventory, ensuring an adequate stock is available at all times.
Customer
- Handle and resolve customer complaints or concerns regarding cleanliness promptly and professionally.
- Conduct regular inspections of the facility to assess cleanliness standards, identify areas for improvement, and implement corrective measures.
Process
- Assist the Account Manager in planning and organizing daily cleaning schedules, ensuring optimal coverage and efficient allocation of resources.
- Supervise and train a team of cleaning staff, providing guidance, support, and performance feedback to ensure quality work and adherence to cleaning protocols.
- Ensure all the PPM and SR are closed as per target closing time and completed.
- Collaborate with the Account Manager to develop and implement cleaning procedures and best practices, ensuring compliance with industry regulations and company policies.
- Support in maintaining records and documentation related to cleaning activities, including attendance, performance evaluations, and incident reports.
- Ensure compliance with health and safety regulations and promote a safe working environment for the cleaning team.
- Responsible for the preparations of the monthly staff meetings and daily/weekly briefings with the Managers and team Coordinators / Senior Supervisors.
Innovation
- Stay updated on industry trends, new cleaning techniques, and emerging technologies to enhance cleaning efficiency and effectiveness.
Selection Criteria
- 7 years or more in the field of Facility Management in a managerial position.
- 2 years or more in Mall Management in a managerial position.
- Bachelor’s degree or equivalent degree in facilities management and BICSc training certificate.
- Good knowledge of heavy-duty cleaning machines and cleaning chemicals.
- Good knowledge of cleaning procedures and methods.
- Proven project management skills.
- Proven experience leading continuous improvement projects and commercial and contract awareness.
