About the Role
The Assistant Manager, FX & Cash Management Sales will work in close partnership with Relationship Managers, Treasury, Product, Operations, and frontline teams to discover Small and Medium-sized Enterprises (SME) and Business Banking opportunities. The role involves designing tailored foreign exchange (FX), payments, collections, and digital cash-management solutions. Additionally, the Assistant Manager will lead the activation, adoption, and revenue delivery across the portfolio.
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Responsibilities
- Promote adoption of the company digital and transaction banking platforms (Smart Trade, host-to-host, cheque scanning, cash pickup, cheque printing) in collaboration with Relationship Managers and frontline teams.
- Lead customer onboarding, training, and activation for cash-management services to reduce manual servicing and improve digital usage.
- Identify and pursue FX and Cash Management opportunities through portfolio reviews, client calls, and Relationship Manager referrals to drive new customer acquisition.
- Structure and present tailored FX, payments, collections, and liquidity solutions while negotiating pricing and margins in accordance with bank policies.
- Coordinate with Product, IT, Operations, Treasury, and Business Support to enhance propositions, resolve issues, and ensure platform readiness.
- Ensure all solutions comply with Shariah, regulatory, Anti-Money Laundering (AML), and risk-management standards, obtaining necessary approvals.
- Monitor revenue performance, pipeline, and Management Information System (MIS) reporting to meet assigned FX and Cash Management targets and minimize leakage.
- Support the implementation and post-implementation adoption of digital cash-management solutions, tracking usage growth and service quality.
- Coach and enable Relationship Managers on transactional banking capabilities, sales tools, and disciplined pipeline management.
- Provide regular feedback to product and treasury teams on market trends, customer needs, and competitive positioning.
Qualifications
- Bachelor’s or Master’s degree in Finance, Banking, Business Administration, or a related field (ACT-CertICM certification is desirable).
- 4–6 years of banking experience serving SME/Business Banking clients in the UAE/GCC, with at least 3 years in FX sales, Cash Management, or Transaction Banking.
- Strong knowledge of FX products, pricing, margins, and Treasury coordination requirements.
- In-depth understanding of cash-management solutions, digital channels, and implementation processes.
- Proven sales, negotiation, and presentation skills with a track record of revenue generation and pipeline management.
- Ability to analyze MIS data, portfolio flows, revenue leakage, and campaign performance.
- Working knowledge of Shariah, regulatory, AML, and operational risk frameworks applicable in the UAE.
- Excellent communication skills in English; Arabic proficiency preferred.
- Demonstrated ability to operate effectively in a matrix environment and collaborate with cross-functional teams.
- Proactive, results-oriented mindset with a strong customer focus and the ability to thrive in a competitive client-facing environment.
