About the Role
This position assists in carrying out the daily activities of the Human Resource Office, including recruitment, total compensation, and training and development. The role involves delivering HR services that meet or exceed employee needs, ensuring compliance with applicable laws, regulations, and operating procedures, and supporting business success.
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Candidate Profile
Education and Experience
- High school diploma or GED; 2 years experience in human resources, management operations, or related professional area.
OR
- 2-year degree from an accredited university in Human Resources, Business Administration, or related major; no work experience required.
Core Work Activities
Assisting in Managing Recruitment and Hiring Process
- Assists in the interviewing and hiring of Human Resource employee team members with the appropriate skills, as needed.
- Establishes and maintains contact with external recruitment sources.
- Attends job fairs and ensures documentation of outreach efforts in accordance with Human Resource Standard Operating Procedures.
- Networks with local organizations (e.g., Hotel Association and peers) to source candidates for current or future openings.
- Monitors candidate identification and selection process.
- Performs quality control on candidate identification/selection.
Assisting in Administering and Educating Employee Benefits
- Works with the unemployment services provider to respond to unemployment claims; reviews provider reports for accuracy and corrects errors.
- Assists with unemployment claim activity reports.
- Attends unemployment hearings and ensures proper representation as needed.
Assisting in Managing Employee Development
- Assists with departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Ensures employees are cross-trained to support successful daily operations.
- Assists with coordination and facilitation of new hire orientation program to create a positive first impression for employees and emphasize the importance of guest service in company culture.
- Ensures attendance by all new hires and participation of the leadership team in training programs.
- Ensures departmental orientation processes are in place and employees receive the appropriate new hire training.
Assisting in Maintaining Employee Relations
- Assists in maintaining effective employee communication channels in the property (e.g., develops daily communications and assists with regularly scheduled property-wide meetings).
- Reviews progressive discipline documentation for accuracy and consistency, ensuring supportive documentation is available and determining appropriate actions.
- Utilizes an “open door” policy to acknowledge employee problems or concerns in a timely manner.
- Ensures employee issues are referred to the Department Manager for resolution or escalated to the Director of Human Resources/Multi-Property Director of Human Resources.
- Partners with Loss Prevention to conduct employee accident investigations as necessary.
- Communicates performance expectations in accordance with job descriptions for each position.
Assisting in Managing Legal and Compliance Practices
- Ensures employee files contain required employment paperwork, performance management, and compensation documentation, maintaining security for the required length of time.
- Ensures compliance with procedures for accessing, reviewing, and auditing employee files in accordance with the Privacy Act.
- Ensures medical records are maintained in a separate, secure, and confidential medical file.
- Facilitates random, reasonable belief, and post-accident drug testing processes in properties where applicable.
- Communicates property rules and regulations via the employee handbook.
- Ensures all safety and security policies are communicated to employees through orientation, property meetings, bulletin boards, etc.
- Assists with periodic claims reviews with the Regional Claims office, ensuring claims are closed in a timely manner and reserve levels are appropriate for open claims.
- Manages Workers Compensation claims to ensure appropriate employee care and manage costs.
