Assistant Manager Motor Claims - UAE National I Dubai | Financial Services| Orient Insurance PJSC

About the Role
We are seeking a motivated and detail-oriented Motor Claims Executive (UAE National) to join our Motor Claims team. This opportunity is ideal for fresh graduates who are interested in building a long-term career in the insurance industry. The successful candidate will support the assessment, processing, and administration of motor insurance claims while ensuring excellent customer service and adherence to company policies and procedures.

Key Responsibilities

• Review and process motor insurance claims in accordance with policy terms and company guidelines.
• Verify claim documentation, accident reports, repair estimates, and supporting information.
• Coordinate with customers, garages, surveyors, and internal stakeholders throughout the claims process.
• Monitor claim status and ensure timely settlement within agreed service standards.
• Maintain accurate claim records and documentation within the claims management system.
• Assist in evaluating claim costs and identifying discrepancies or potential fraud indicators.
• Support claim investigations and gather relevant information where required.
• Ensure compliance with regulatory requirements and company policies.
• Respond to customer and stakeholder inquiries in a professional and timely manner.
• Contribute to process improvement initiatives to enhance operational efficiency and customer experience.

Qualifications

• UAE National with Family Book (Emirati) – Mandatory
• Bachelor's Degree in:
  • Finance
  • Economics
  • Business Administration
  • Accounting
  • Mathematics
  • Statistics
  • Or any other related discipline

Experience

• Fresh graduates are encouraged to apply.
• Previous internship experience in insurance, banking, finance, customer service, or operations will be an advantage but is not mandatory.
• Candidates must demonstrate a genuine interest in pursuing a career within the insurance industry.

Skills Required

• Strong analytical and problem-solving skills.
• Interest in working with numbers, financial information, and data analysis.
• Excellent verbal and written communication skills.
• Good attention to detail and accuracy.
• Ability to work under pressure and manage multiple priorities effectively.
• Strong organizational and time management skills.
• Customer-focused mindset with strong interpersonal skills.
• Proficiency in Microsoft Office applications, particularly Excel.
• Ability to work independently and collaboratively within a team environment.
• High level of professionalism, integrity, and accountability.

What We Are Looking For

• A keen interest in motor insurance and claims management.
• Strong numerical aptitude and analytical thinking.
• Willingness to learn claims processes, insurance regulations, and industry practices.
• Ability to work in a fast-paced environment and meet service deadlines.
• Passion for building a long-term career within the insurance sector.