About the Role
The Assistant Manager, SWIFT & Cross-Border Payments Regulatory Initiatives is responsible for supporting the delivery of strategic SWIFT and cross-border payment initiatives across the company Group, including international entities. This role involves interpreting regulatory requirements, preparing business necessities, coordinating stakeholder engagement, and ensuring the successful implementation of payment-related programs.
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Key Responsibilities
- Work closely with the Senior Manager to interpret regulatory requirements and prepare business requirements.
- Coordinate stakeholder engagement and ensure the successful implementation of regulatory and strategic payment programs.
- Serve as a subject matter expert for SWIFT standards, SWIFT applications, Payment Hub functionalities, and cross-border payment processes, providing operational, governance, and implementation support across various functions.
- Develop and socialize Business Requirement Documents (BRDs), coordinate stakeholder reviews and approvals, and support functional specification development, ensuring alignment with regulatory expectations and internal governance requirements.
- Own the day-to-day operational support of the Payment Hub, driving continuous enhancements to improve operational efficiency, user experience, system functionality, and process effectiveness.
- Coordinate with local and international stakeholders to standardize payment capabilities across Group entities, promote the reusability of solutions, and optimize technology investments by eliminating duplicate developments.
- Support the governance of SWIFT-related services and commercial arrangements, which include managing and reconciling SWIFT invoices, monitoring budgets, and ensuring adherence to financial governance and approval frameworks.
- Contribute to regulatory compliance, operational excellence, and the strategic objective of enhancing cross-border payment capabilities while maintaining robust governance and control standards.
- Facilitate the successful planning, governance, and implementation of SWIFT strategic initiatives and cross-border payment programs across the Group, ensuring effective governance and execution with minimal operational disruption.
- Identify and implement initiatives that enhance payment capabilities, operational efficiency, and client experience.
Key Qualifications
- Strong knowledge of SWIFT standards, messaging formats, and SWIFT-related applications.
- Good understanding of cross-border payment infrastructures and market infrastructures.
- Knowledge of ISO 20022 migration, payment processing workflows, and Payment Hub architecture.
- Ability to prepare Business Requirement Documents (BRDs), perform impact assessments, and support project delivery.
- Strong stakeholder management and communication skills.
- Knowledge of banking compliance, operational risk, and governance requirements.
- Strong analytical, documentation, and problem-solving capabilities.
- Proficiency in Microsoft Excel, PowerPoint, and project management tools.
- Holds a Swift ISO 20022 Expert certification from a recognized institution.
- Experience in leading product and process enhancements to streamline operations and increase efficiency.
- Experience in assisting businesses in resolving urgent or critical issues related to cheque clearing and payment processes.
- Experience providing full lifecycle support to clients, from initial business interaction to project implementation and beyond.
- Experience in conducting requirement analysis and review, coordinating with stakeholders to ensure alignment.
- Background in MIS Reporting, Regulatory Submission, Operational Risk, and other relevant job roles.
- Additional experience in Internal Controls.
