Assistant Manager, People Development

About the Role
At the company, we are seeking an Assistant Manager, People Development who will focus on enhancing training initiatives and ensuring quality standards across our organization. This role offers a unique opportunity to contribute to the responsible hospitality vision by supporting our staff's development, implementing effective training programs, and fostering a positive work culture.

Responsibilities
Establishment of Training Tools

• Compile and update requisite technical training manuals and tools in collaboration with the Regional Office.
• Coordinate and support yearly performance reviews for supervisory staff alongside the People & Culture team.
• Order and organize distribution of Training Certificates.
• Evaluate guest needs based on feedback from guest questionnaires and compile relevant measures for correction or improvement.

Administration

• Compile course/training requirements and attendance records.
• Maintain hotel inspection reports and on-the-job observations.
• Ensure availability of proper course material and updated job descriptions for in-house Departmental Trainers across all departments, continuously adapting them with relevant supervisors.
• Counsel supervisors and employees on training matters (i.e. How to Train).
• Establish monthly training, quality, and business summary reports according to Hotel's/regional office requirements.
• Implement hotel Learning & Development standards.
• Coordinate the updating of personal files for employees with the P&C Team.
• Ensure the creation of individual development plans on an annual basis for Heads of Departments and below.
• Maintain proper quality reporting and implement action plans according to the timeframe.

Training

• Train in-house Departmental Trainers and select individuals to cover all required fields.
• Conduct, coordinate, and supervise all types of internal technical training and courses for Department Heads and supervisors.
• Establish departmental training schedules in advance each month.
• Coordinate training activities with General Manager, HODs, and Area Director of Learning and Development when applicable.
• Oversee the property induction process and programs.
• Evaluate and update property training programs and initiatives.
• Identify strategic partners for development and delivery of training when appropriate.
• Drive e-learning initiatives within the property.
• Follow up with participants of external courses (including Academy/HERO Learning modules) to ensure the application of learning in the workplace.

Quality

• Lead planning activities for Quality initiatives.
• Manage a team of quality assurance committee members to perform quality assurance checks, including hiring, skill development, and managing performance.
• Set quality assurance objectives and ensure targets are achieved.
• Conduct monthly Quality Assurance meetings to establish planning and action plans while discussing quality status quo and areas for development.
• Monitor guest feedback and staff performance to assess strengths and weaknesses, assisting in developing strategies to maintain high quality.
• Assist in the delivery of new hire or recurrent training as required.
• Review Global Brand Compliance assessments with hotel department heads, ensuring the setting and implementation of necessary action plans.
• Promote quality and performance improvement throughout the hotel.
• Identify relevant quality-related training needs and deliver training accordingly.
• Gather relevant data and produce statistical reports on a monthly basis.
• Conduct internal audits and inspections to ensure standards and objectives are met.
• Coach and motivate managers and staff while displaying high influencing skills.
• Perform special projects and other duties as assigned by management.

General Responsibilities

• Inform GM-HODs-Supervisors about important events and news from within hotel operations to avoid misunderstandings and rumors.
• Familiarize with all related company documentation, especially the relevant Operational Standards Manual for the respective field.
• All activities should align with the principles outlined within the Learning and Development purpose and objectives.
• Be familiar with the Trust You and Quality related systems.

Metrics

• Learning and Development Audit/Peer Audit
• Brand Audit
• Trust You
• Learning & Development Budget

Qualifications

• Positive orientation and operational decision-making skills.
• Strong self-development and management abilities.
• Bachelor’s degree in a relevant field, or an equivalent combination of education and work-related experience.
• Minimum 2 years of experience in L&D roles within the hospitality industry with a proven track record.
• Demonstrated progressive work-related experience in managing and directing the development and delivery of learning or organization development programs in a multi-unit organization.
• Highly developed oral and written communication skills.
• Proven proficiency in designing and delivering effective learning programs to multicultural, multi-level audiences.
• Strong organizational skills and the ability to manage and execute multiple projects simultaneously.
• Multicultural awareness with the ability to work collaboratively with diverse cultures.
• Excellent interpersonal and team leadership skills.

Job Category

• Talent & Culture
  Job Type
• Permanent
  Job Schedule
• Full-Time