About the Role
We are looking for an Assistant Manager – Value Added Services (VAS) to support our team in the day-to-day coordination and delivery of value-added payment solutions. As part of our commitment to Emiratization and the development of local talent, this opportunity is open exclusively to UAE Nationals (Emirati candidates) with a valid UAE family book.
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Job Accountabilities
- Support coordination between Product, Operations, Sales, Marketing, and other internal teams.
- Follow up on ongoing activities, action items, and deliverables to ensure timely completion.
- Maintain trackers and provide regular updates to relevant stakeholders.
- Support the team in resolving day-to-day queries and coordination requirements.
SLA & Process Support
- Assist in developing and maintaining SLA trackers and service timelines.
- Monitor agreed timelines and follow up with relevant teams on pending activities.
- Support the documentation and improvement of internal processes.
- Escalate delays or challenges to the relevant team members when required.
Presentation & Content Development
- Support the preparation of PowerPoint presentations, product materials, business updates, and customer-facing content.
- Coordinate with Product and Operations teams to collect relevant information and inputs.
- Ensure presentations and materials are completed accurately and within agreed timelines.
Sales & Marketing Support
- Provide day-to-day support to the Sales and Marketing teams on VAS-related activities.
- Assist with preparation of customer presentations, proposals, product overviews, and sales materials.
Skills and Competencies
- Strategic thinking and problem-solving abilities.
- Excellent leadership and people management skills.
- Strong project management and organizational skills.
- Proficiency in relevant software and technology platforms.
- Excellent communication and interpersonal skills.
- Ability to manage change and drive continuous improvement.
- Analytical and data-driven decision-making capabilities.
Working Conditions
- Primarily office-based with occasional travel required for meetings, conferences, and training sessions.
- Fast-paced and dynamic work environment.
Qualifications
- Education: Relevant degree in a related field.
- Experience: Minimum of relevant years of experience in the financial services or payment solutions sector, with at least relevant years in a role focused on value-added services or related functions.
- Proven track record of delivering results and meeting targets.
- Strong understanding of payment solutions and related technologies.
- Experience with project management and process improvement initiatives.
