About the Role
Leads end-to-end operational performance across the Local Shops ecosystem, owning vendor compliance, store fulfillment, assortment quality, and Shopper Cost (CPO) efficiency. Drives day-to-day execution across ground operations, workforce optimization, and cross-functional alignment with all the key stakeholders. Builds scalable processes and high-performing teams to sustain a data-driven, continuously improving operations culture.
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What's on your plate?
Own operational performance across the Local Shops ecosystem
- Lead the day-to-day execution of the ground Operations.
- Work with Vendor Performance and Store Operations teams to ensure service quality, efficiency, and operational readiness across all vendors and stores.
Own Shopper Cost (CPO) efficiency & workforce optimization
- Take full ownership of shopper cost performance by driving initiatives that optimize staffing, scheduling, productivity, and workload distribution to continuously improve Cost per Order (CPO) while maintaining service quality.
Lead assortment availability & parity
Oversee end-to-end assortment governance including:
- Accurate assortment scanning and new SKU onboarding
- Promo and price parity across platforms
- SFTP data accuracy and stock feeds reliability
- Efficient manual stock update processes by ground teams
- Drive initiatives to achieve and sustain high availability and assortment quality.
Drive vendor operational performance & compliance
- Ensure strong monitoring of vendor performance, vendor monitoring rules, compensation, fraud prevention, and operational compliance to protect business performance and customer experience.
Optimize store fulfillment & preparation efficiency
- Lead initiatives that improve in-store workflows across picking, packing, checkout, and dispatching to ensure optimal order readiness time and smooth rider pickup flow.
Own cross-functional alignment with Logistics & Commercial teams
Partner closely with Logistics, Commercial, Campaigns, and Marketing to ensure:
- Logistics models and prep-time strategies are optimized
- Vendor Monitoring Rules are properly configured
- Operational risks are proactively mitigated before impacting performance or growth
Lead operational planning, launches & risk management
- Act as the central coordination point for campaigns, launches, and operational initiatives, ensuring full readiness, risk identification, and timely execution across all stakeholders.
Build scalable processes & develop high-performing teams
- Drive continuous improvement, automation, and process simplification while coaching team leads and strengthening a high-performance, data-driven operations culture.
Qualifications
What Did We Order?
- Operational & Analytical Excellence - Strong understanding of key operations KPIs with the ability to translate data into actionable initiatives and drive continuous process improvement.
- Leadership & Stakeholder Management - Proven ability to lead cross-functional teams, collaborate with multiple stakeholders, balance commercial and operational priorities, and manage risks effectively.
- Planning, Prioritization & Execution - Strong decision-making, workforce planning, and multitasking capabilities with the ability to manage multiple initiatives in fast-paced environments.
- Technical & Data Tools Proficiency - Advanced Excel/Google Sheets skills and experience working with dashboards, data visualization tools, and operational/inventory systems.
- Ownership & Communication Skills - Highly organized, proactive, and results-driven with strong communication and presentation skills, comfortable operating in high-growth and rapidly changing environments.
