Assistant Manager/Manager | Information Technology | Digital Applications job in Dubai

Position

During your tenure as a Manager/Assistant Manager – Information Technology – Digital Applications, you will demonstrate and develop your capabilities in the following areas:

Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication).
Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.
Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs.
Capture recurring issues and business context to improve the overall application quality and user experience.
Review and approval of releases/code deployments via Azure DevOps.
Support internal, external audit related requirements for D365 application.

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Location
Amman, Beirut, Cairo, Dubai, Riyadh

Requirements

Bachelors / master’s degree (B.E./ B.Tech./ MCA) or equivalent.
8 Years of experience in Application development and support experience, including but not limited to expertise with Microsoft Dynamics 365 (D365).
Good knowledge of Azure DevOps – code deployment, branching, pipelining, review, and approval of deployment requests, etc.
Excellent analytical and troubleshooting skills to diagnose application issues.
Working experience with Microsoft GP (Great Plains) will be an advantage.

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