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Assistant Manager/Manager | Information Technology | Digital Applications

Unlock employer Dubai, United Arab Emirates Posted: 24 Jun 2026

Financial

  • Estimate: $50k - $80k*
  • Zero income tax location

Accessibility

  • Apply from abroad
  • Visa Provided

Requirements

  • Experience: Senior
  • English: Professional

Position

During your tenure as a Manager/Assistant Manager – Information Technology – Digital Applications, you will demonstrate and develop your capabilities in the following areas:

  • Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication).
  • Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.
  • Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs.
  • Capture recurring issues and business context to improve the overall application quality and user experience.
  • Review and approval of releases/code deployments via Azure DevOps.
  • Support internal, external audit related requirements for D365 application.

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Location
Amman, Beirut, Cairo, Dubai, Riyadh

Requirements

  • Bachelors / master’s degree (B.E./ B.Tech./ MCA) or equivalent.
  • 8 Years of experience in Application development and support experience, including but not limited to expertise with Microsoft Dynamics 365 (D365).
  • Good knowledge of Azure DevOps – code deployment, branching, pipelining, review, and approval of deployment requests, etc.
  • Excellent analytical and troubleshooting skills to diagnose application issues.
  • Working experience with Microsoft GP (Great Plains) will be an advantage.
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