Assistant Manager/Manager | Information Technology | Digital Applications

During your tenure as a Manager/Assistant Manager – Information Technology – Digital Applications, you will demonstrate and develop your capabilities in the following areas:

• Provide first-line support for D365 application (intake and ticket management in ServiceNow, including request logging, triage, and user communication).
• Validation of user tickets, issues, requirements to ensure completeness, confirms severity, and resolve issues that can be handled at first level.
• Continuous monitoring and governance of D365 tickets to ensure resolution as per priority and within SLAs.
• Capture recurring issues and business context to improve the overall application quality and user experience.
• Review and approval of releases/code deployments via Azure DevOps.
• Support internal, external audit related requirements for D365 application.

Location
Amman, Beirut, Cairo, Dubai, Riyadh

Requirements

• Bachelors / master’s degree (B.E./ B.Tech./ MCA) or equivalent.
• 8 Years of experience in Application development and support experience, including but not limited to expertise with Microsoft Dynamics 365 (D365).
• Good knowledge of Azure DevOps – code deployment, branching, pipelining, review, and approval of deployment requests, etc.
• Excellent analytical and troubleshooting skills to diagnose application issues.
• Working experience with Microsoft GP (Great Plains) will be an advantage.